The Service Mgt Module totally ignores IC Partner Codes defined in the customer master data records when posting Service Invoices and Service Credit Memos.

Reproduction steps:

1. Intercompany Set up is done and working in Sales Module (Posting Sales Invoices/ Sales Credit Memos)
2. Enter the IC partner code in customer card
3. Create a Service Item and assign Customer
4. Create a Service Contract for the Customer
5. Create Service Invoice by action from Service Contract Card
6. Posting Service Invoice

RESULT: The IC Partner Code is not taken into account neither in the General Ledger Entries nor in the Customer Ledger Entries. This makes it very difficult for our customers who have more companies in one tennant to report intercompanytransactions.

Urgent development is recommended to ensure that defined IC Partner Codes in Customers/Vendors considered, addressing a fundamental flaw and enhancing functionality for larger company adoption.

This feedback is based on a case with Microsoft Support [ticket id: 2403040050002343]

Best regards,

i.A. Sebastian Liske,

Consultant

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