1

Service Quote to contact without customer

Many of our customers who use the service module miss the option of sending service offers to contacts without them already being created as customers.



The reason here is the same as in sales. Only some of the quotations created also become orders, turning contacts ...

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Category: Service Order Management (141)

STATUS DETAILS
New
1

Service Contract Invoice Periods - 3 year and 5 year

Currently the maximum invoice period allowed is one year.


Three year and five year contracts should be allowed where the total is prepaid in advance.

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Category: Service Order Management (141)

STATUS DETAILS
New
1

Possibility to delete or update service contract credit notes

This functionality was recently released for service contract invoices.


It also is required for service contract credit notes.


Currently if you delete an unposted credit note the contract still thinks that a credit was issued.

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Category: Service Order Management (141)

STATUS DETAILS
New
8

Allow Service Commitment Package without Invoicing item number (Subscription Billing)

Hi! In 25.5 version it was allowed item subscription packages without Invoicing items. Now in 26.1, this control makes that more number of items/articles will be neccesary to make an invoice as we want and to analyse information correctly.


For example, for the option 'Sales w...

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Category: Service Order Management (141)

STATUS DETAILS
New
2

Item pick from Service lines

I suggest that we get an Item Pick function on Service Order Lines, as we have in Sales Order and got in Projekt.

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Category: Service Order Management (141)

STATUS DETAILS
Needs Votes
4

Service contracts

Good morning

The lines of a service contract are linked to a service item in Table 5940, which in turn is linked to a product in Table 27 – Items.


This functionality is very good when we have to provide maintenance service on a sold product.


But what abo...

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Category: Service Order Management (141)

STATUS DETAILS
Needs Votes
3

(Posted) Service Invoices - Intercompany

Intercompany transactions use several types of entries and documents:

  • General journal entries
  • Purchase and sales orders
  • Purchase and sales invoices
  • Credit memos
  • Return orders


Please make the intercompany functionality also avail...

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Category: Service Order Management (141)

STATUS DETAILS
Needs Votes
10

Reverse wrong Posted Service Shipment Consumed

in case user wrongly posted service invoice, we can reverse it by creating "Service Credit Memo.


in case user wrongly posted partial service shipment and partial consume, then the user still able to do "Undo Shipment" or "Undo Consumption".


My question now, wh...

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Category: Service Order Management (141)

STATUS DETAILS
Needs Votes
22

Better manage the logistic process around lending and return receiving loaners

When a loaner is lend to a customer, the process is now as simple as selecting the loaner on the service order item line.

And when the loaner is returned, the process is as simple as clicking button 'return loaner' in the service order item line.


For many companies, this...

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Category: Service Order Management (141)

STATUS DETAILS
Needs Votes
22

Link service loaners to fixed assets

When in service management loaners are used, these loaners are usually also fixed assets for the company.

It would be nice to be able to link the correct fixed asset on the loaner card.

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Category: Service Order Management (141)

STATUS DETAILS
Needs Votes