9
Service Management Setup contains setting "One Service Item Line/Order", which "specifies that you can enter only one service item line for each service order". Based on this, you will have one Service Item per Service Order, if the above mentioned setting is set to TRUE. Related to this, Service Contract can be created, containing multiple Service Items. If the Service Contract contains more than 1 Service Item and "One Service Item Line/Order" is set to TRUE, then "Create Contract Service Orders" batch run will end up to an error message! Due to a fact, that batch run tries to create Service Order, with multiple Service Items, although the Service Management Setup is set otherwise.

This issue is reported previously, but it was seen as "enhancement", thus the Idea here.

The point of this Idea is to have same "Create Contract Service Orders" batch run as today, but it should consider the "One Service ItemLine/Order" setting respectively. Therefore, if Service Contract contains 4 Service Items and "One Service Item Line/Order = TRUE", the batch run would create 4 Service Orders: 1 individual Service Item per Service Order. If the "One Service Item Line/Order = FALSE", then 1 Service Order would be created, containing 4 Service Items.
STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for this suggestion! Currently this is not on our roadmap. We are tracking this idea and if it gathers more votes and comments we will consider it in the future.

Best regards,
Business Central Team