Additional field to specify comments or references in the shipping address at checkout
When a customer in the online store begins the checkout process, he/she must enter the shipping address data. Nowdays, when a customer type his address there is a special field to enter references or additional information. We can improve the delivery experience by sharing this infomation with o...
Sales quotation pick-up mode of delivery
If the user is associated with a callcenter and the pick-up mode of delivery i set up in the Commerce parameters, the delivery address changes to the store address if the pick-up mode of delivery is selected in a sales order. This is not the case if you create a sales quotation. There should be n...
We have created a bug for it and so it should be released with 2023 Wave 1
When creating a new salesorder and adding a project ID to it, the sales order is not created as a callcenter order
When creating a new salesorder and adding a project ID to it, the sales order is not created as a Callcenter order. There are customers which their entire sales setup is based on sales orders with project id's and based on Callcenter functionality. A creation and posting of project sales orders i...
Thank you for your idea. At this time we do not have any funded investment to have the Commerce order management process support SCM's Project orders capabilities. We will continue to monitor this area to understand the number of customers who use or need to use this capability. While the Commerce application sits inside of the larger ERP footprint, Commerce/Call Center does not support every capability that would be supported by standard Supply Chain order management. Projects is one of these capabilities we currently do not support. - Holly Haines, Principal Program Manager
Mark item as excluded from retail return transactions
We are working with a retailer that requires a paper bag be issued with each sale. The bag is inventoried and has a Sales Price that contributes to the subtotal of the cart. Without having to implement a custom return policy, it would be beneficial to be able to mark an item as excluded from re...
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).
Please note that this functionality can be achieved in POS using the info codes.
Unable to create a customer order in POS by charging it to customer account
Customer enabled Omni-channel commerce order payment feature in Ops. As part of the setup we disabled Pay later option in POS functionality profile and enabled 100% deposit for all customer orders. When they try to create a customer order in POS, they cannot charge the order to account. It shows...
Our understanding of the scenario is as following:
1. If the customer is not allowed to pay on account, then either take full deposit or take the balance on card
2. If the customer is allowed to pay on account, then allow the user to pay the full amount later and do not ask for the credit card for the balance.
The above requirements can be achieved with the following setup:
1. Set the "Default deposit percentage" under Commerce parameters to whatever percentage you want (0 to 100%).
2. Set the property "Require payment for fulfillment" under POS functionality profile to "Allow pay later".
3. Enable the feature flag "Customer account payment in POS honors 'Allow on account' flag" via feature management.
4. Delete the the user defined property "RETAIL_VALIDATE_CREDIT_LIMIT_IN_CHANNEL" or set it to True from the Commerce parameters -> Configuration parameters.
5. Make sure the customers who are not allowed to pay on account have the property "Allow on account" set to false on their profiles.
Now, the customers who can pay on account, can ask the cashier to override the deposit percentage to 0% and then the cashier can choose the Pay later option.
The customer who cannot pay on account, will have to present their credit card to authorize the remaining balance as the on account payment will not work for them.
Please reach out to shajain@microsoft.com if further clarification is required for this scenario.
Create project sales orders in POS
For a more complete OMNI experience the POS and the HQ should be quite similar in user- and customer experience. Ref. https://experience.dynamics.com/ideas/idea/?ideaid=54d71e95-6298-eb11-89ee-0003ff45d48e. At least in our business there is an extensive use of projects where our customers relate ...
Thanks for this idea but this is not aligned with the roadmap of the product for the next 1-2 release waves.
Enable Buyback scenario on Call Center / POS
Retailers not only sell items, a part of their business is also to buy back items from customers and sell them a new replacement. This is not possible in a multi-channel Scenario, where the buy back order (item with negative quantity) is created in Call Center and completed on POS when th...
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).
Up-Sell/Cross-Sell item functionality on the Sales Quotation
The Up-sell/Cross-sell functionality is available with the Call Center, on the Sales Order. It would be usefull to extend it to be available on the Sales Quotation.
Thank you for the idea! We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!
Selling gift card on customer order
When creating a customer order at POS and customer also want to purchase a gift card, this cannot be done on a customer order. Please add functionality to allow to sell a gift card to a customer together with other items there should be shipped Gift card either as carry out or electronical Toda...
Thank you for the idea! We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!
Complete retail sales order with type Journal
At the moment, there is no way to complete retail sales orders with type Journal. The order is call center type, and we do not support journal order type for call centers, which prevents customers from using the desired function to complete a retail sales order.
Administrator
Thank you for the idea! This is planned for 10.0.40 in 2024 Wave 1