17

Block price calculation on sales order and sales qutation

The nature of D365 Commerce is to recalculate price and discounts whenever you update the sales order or sales quotation, with or without Call center. This has been improved by the possibility to set different sources that activates a dialogue in the Trade agreement evaluation. However, there are...

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1 Comments

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Category: Order operations (61)

STATUS DETAILS
Needs Votes
Ideas Administrator

This seems like a great idea. Will be looking for votes on this.

16

Allow users to be connected to multiple call centres / allow call centre to be selected on the sales order

Allow users to be connected to multiple call centres/Allow call centre to be selected on the order by the user. A user may be a call centre user for a company that has multiple departments. eg. Departments of Homeware, Men's clothing, etc. If each department was set up as separate call centres, ...

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2 Comments

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Category: Order operations (61)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for this idea.  We are aware of a need to allow a single user to support creating and managing orders for multiple call centers.  While we do not have any immediate plans to support this requirement.  We will keep your request in our backlog.   Thank you.   Holly Haines - Principal Program Manager, Dynamics 365 Commerce.

16

MPOS Receipt: Credit Memo Number Scannable Bar Code

The receipt number and Customer Order is a scannable bar code, but the Credit memo is not on the Receipt and needs to be. The credit memo number sequence is usually pretty long and has to be keyed in by a user to be consumed in the POS. No credit memo bar code field is available in the receipt d...

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4 Comments

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Category: Order operations (61)

STATUS DETAILS
Under Review
15

Async Customer Order creation between stores

Asynchronous customer orders are not supported in different stores that Have the "Async" functionality on. How to: create a customer order in store "A" that is with Async mode on, and then complete the order in store "B" where an available worker can fulfill the order. It is important to have As...

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0 Comments

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Category: Order operations (61)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for this idea, but it is not clear what the idea is.   If Async mode is enabled (which is done either through feature management or functionality profiles depending on your version), then there is a delay (timing of this delay will depend on batch job scheduling) from the time the order gets created in Store A until it is synced to HQ.  But we don't use Async for order retrieval, this is always a realtime service call.   So if the order created in Store A is supposed to be fulfilled by Store B, then as soon as the Store A order is synced to HQ, Store B will be able to retreive it and fulfill it via Order Recall or Order Fulfillment operations in POS.   Please update or add comments to your idea to clarify further - but it's not clear from the message what this product idea is.  Thank you - Holly Haines, Principal Program Manager - Dynamics 365 Commerce.

15

Make deposit default configurable at delivery method/mode level

A regular request from customers I have seen, is that they would expect different deposit values, dependant on whether the customer is having an item home delivered, or to collect from another store. Home delivery often requires the customer to pay in full up front. Where as collect at another s...

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0 Comments

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Category: Order operations (61)

STATUS DETAILS
Under Review
14

Sales quotation pick-up mode of delivery

If the user is associated with a callcenter and the pick-up mode of delivery i set up in the Commerce parameters, the delivery address changes to the store address if the pick-up mode of delivery is selected in a sales order. This is not the case if you create a sales quotation. There should be n...

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0 Comments

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Category: Order operations (61)

STATUS DETAILS
New
10

Confirm availability for critical stock items

In case of sales orders and at the time a new order line is added, I want to be able to confirm that there is enough stock from a specific item so I can ensure that this customer order could be fulfilled. currently this check doesn't happen until later i.e. during pickup or shipping. It would ...

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0 Comments

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Category: Order operations (61)

STATUS DETAILS
Needs Votes
10

Unable to return money for products which have not been picked up

This is regarding payments which have been made with 100% deposit and customer is unable to return money for products which have not been picked up. For example: 3 items – 1 is going to be picked , 2nd may be canceled and the 3rd one would like to be refunded. The request here is to be able to...

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1 Comments

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Category: Order operations (61)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

In 2021 there will be capabilities allowing users to edit partially fulfilled orders.  When these capabilities are released, users will be able to void or change/reduce quantity on unprocessed or partially processed lines.  This action results in a lowering of the order total.  When this occurs, if the order total is now lower than the available unsettled deposits, a refund amount due will be calculated and can be issued from the POS.  Please look for the "Edit Partially Fulfilled Orders" feature when it becomes available as GA - pieces of this are now in Preview only as of 10.0.14 with a current plan to move this feature to Generally Available status in version 10.0.17 which would be an April 2021 GA date.   Thank you - Holly Haines, Principal Program Manager.

10

Distributed order management for cross company orders

In companies that own many brands with different legal entities and stores it would be useful to be able to use DOM for cross company orders. Example a customer would be than able to order from ecommerce relying to one company picking up at a store of another legal entity with inventory informati...

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0 Comments

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Category: Order operations (61)

STATUS DETAILS
Needs Votes
9

Email Receipts as attachments

We would like to have the possibility for sending the receipts to Customers via email, the receipt to be in the Email attachments as PDF file, instead of the receipt to be embedded in the email body.

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0 Comments

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Category: Order operations (61)

STATUS DETAILS
Under Review