Support number format on receipt different from regional settings
Regional settings on the store affects the number formats on the receipt. e.g discount is displayed with parantheses instead of minus symbol. It would be great to have another setting for number formats. Our customers have workers from different countries and en-US is the preferred language fo...
Cursor default position on Return Order does not default to 'Item Number' field
The default cursor position when creating a Return Order via the Retail > Customer Service does not start on the 'Item Number' field but starts on the 'Quantity' field. 1) Navigate to Customer Service Menu 2) Find Customer 3) Select 'Return Order' 4) Select OK This behavior is not consisten...
christopher.michel@gwplc.com can you please help us understand the scenario why the user processing the returns would want to go the product id instead of the quantity? I ask this because, on the screen prior to this, the user can choose which order lines they want to return, so when the user comes to the return order screen, the most common scenario should be to update the quantity of the order lines. Thus, I am trying to understand the scenarios why the user wants to the curser on the item number column?
B2B - Credit Card payment authorization for available/reserved inventory
In the Distribution industry, often the distributors are receiving sales orders will large volume and/or many lines that will be fulfilled through multiple deliveries based on inventory availability and priority. Hence, when the distribution companies are fulfilling the orders, payment authorizat...
Thank you for the idea! We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!
Sales quotation pick-up mode of delivery
If the user is associated with a callcenter and the pick-up mode of delivery i set up in the Commerce parameters, the delivery address changes to the store address if the pick-up mode of delivery is selected in a sales order. This is not the case if you create a sales quotation. There should be n...
When creating a new salesorder and adding a project ID to it, the sales order is not created as a callcenter order
When creating a new salesorder and adding a project ID to it, the sales order is not created as a Callcenter order. There are customers which their entire sales setup is based on sales orders with project id's and based on Callcenter functionality. A creation and posting of project sales orders i...
Thank you for your idea. At this time we do not have any funded investment to have the Commerce order management process support SCM's Project orders capabilities. We will continue to monitor this area to understand the number of customers who use or need to use this capability. While the Commerce application sits inside of the larger ERP footprint, Commerce/Call Center does not support every capability that would be supported by standard Supply Chain order management. Projects is one of these capabilities we currently do not support. - Holly Haines, Principal Program Manager
Mark item as excluded from retail return transactions
We are working with a retailer that requires a paper bag be issued with each sale. The bag is inventoried and has a Sales Price that contributes to the subtotal of the cart. Without having to implement a custom return policy, it would be beneficial to be able to mark an item as excluded from re...
POS Returns- Trigger Refund Percentage with Info Codes
It could happen that the customer is not eligible for a full refund when returning an item (for example, if the product is used). Standard D365 offers the possibility to trigger a discount on the POS with Info Codes: unfortunately this is not applied for returns. Besides, the only way to apply ...
Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog.
Owner Tracking dimension supported in Retail
It would be good to support in Retail Owner Tracking dimension at least in similar scope like supporting BatchId. According to document Owner tracking dimension is not supported in Retail: https://docs.microsoft.com/en-us/dynamics365/commerce/work-with-store-inventory There should be default valu...
Allow users to be connected to multiple call centres / allow call centre to be selected on the sales order
Allow users to be connected to multiple call centres/Allow call centre to be selected on the order by the user. A user may be a call centre user for a company that has multiple departments. eg. Departments of Homeware, Men's clothing, etc. If each department was set up as separate call centres, ...
Thank you for this idea. We are aware of a need to allow a single user to support creating and managing orders for multiple call centers. While we do not have any immediate plans to support this requirement. We will keep your request in our backlog. Thank you. Holly Haines - Principal Program Manager, Dynamics 365 Commerce.
Unable to create a customer order in POS by charging it to customer account
Customer enabled Omni-channel commerce order payment feature in Ops. As part of the setup we disabled Pay later option in POS functionality profile and enabled 100% deposit for all customer orders. When they try to create a customer order in POS, they cannot charge the order to account. It shows...
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Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog. -Holly Haines, Principal Program Manager