9

Unable to return money for products which have not been picked up

This is regarding payments which have been made with 100% deposit and customer is unable to return money for products which have not been picked up. For example: 3 items – 1 is going to be picked , 2nd may be canceled and the 3rd one would like to be refunded. The request here is to be able to...

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Category: Order operations (33)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

In 2021 there will be capabilities allowing users to edit partially fulfilled orders.  When these capabilities are released, users will be able to void or change/reduce quantity on unprocessed or partially processed lines.  This action results in a lowering of the order total.  When this occurs, if the order total is now lower than the available unsettled deposits, a refund amount due will be calculated and can be issued from the POS.  Please look for the "Edit Partially Fulfilled Orders" feature when it becomes available as GA - pieces of this are now in Preview only as of 10.0.14 with a current plan to move this feature to Generally Available status in version 10.0.17 which would be an April 2021 GA date.   Thank you - Holly Haines, Principal Program Manager.

7

Email Receipts as attachments

We would like to have the possibility for sending the receipts to Customers via email, the receipt to be in the Email attachments as PDF file, instead of the receipt to be embedded in the email body.

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Category: Order operations (33)

STATUS DETAILS
Under Review
6

Add total cost amount field to RetailTransactionSalesTrans table

The standard RetailTransactionSalesTrans table/form has a field called "Cost amount". This field is populated with the cost price of the line item after the transaction is part of a statement that has been posted. This is inconsistent behavior to other "cost amount" fields throughout D365 as t...

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Category: Order operations (33)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog.  -Holly Haines, Principal Program Manager

5

Allow to cancel customer order lines from the mPOS

When you do a pick up in store customer order, it is possible to reject order lines if they can't be fulfilled at the store. It would also be a useful configuration to be able to reject and cancel these order lines automatically if they won't be fulfilled at all. In practice this would be usef...

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0 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks for your feedback. We will continue to review this for consideration/prioritization within our product backlog.   Holly Haines - Principal Program Manager

5

Extend Continuity Program Functionality to POS

Need ability to initiate and manage continuity program orders from POS similarly to functionality on Call Center. Membership/club type products are offered by many retailers, and there is a need to sign up a customer for the program and access child orders from POS to have picked up in store or s...

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0 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review
Ideas Administrator
Thanks for your feedback. We will continue to review this for consideration/prioritization within our product backlog.   Holly Haines - Principal Program Manager
4

Customer orders marked as 'Carry out all' must be processed in Real-time (as customer orders) and must not be transformed to cash-and-carry transactions

Recently new functionality has been introduced in CPOS: 'Carry out' orders.

This functionality is very convenient, when Business needs always to track inventory levels in real-time: in such case only Customer orders are created in POS, no cash-and-carry sales.

‘Recall order...

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Category: Order operations (33)

STATUS DETAILS
Under Review
Ideas Administrator

Please note, on the functionality profile, you can configure all POS cash and carry sales to be created as real time service orders.   When you make a transaction "carryout all", we do convert this back to a transaction type (not an order), by current design.   Adding any additional capability here will be under consideration as we monitor response to this idea.  Thank you for your feedback!

3

Block price calculation on sales order and sales qutation

The nature of D365 Commerce is to recalculate price and discounts whenever you update the sales order or sales quotation, with or without Call center. This has been improved by the possibility to set different sources that activates a dialogue in the Trade agreement evaluation. However, there are...

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Category: Order operations (33)

STATUS DETAILS
Needs Votes
Ideas Administrator

This seems like a great idea. Will be looking for votes on this.

3

New DOM rule based on stock churn

Since the release of the distributed order management functionality, we have seen a massive amount of customers interest. One ask that every single one of our customers has raised, is the ability to prioritise order assignment based on stock churn of the items on the order. The core business dr...

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Category: Order operations (33)

STATUS DETAILS
Under Review
3

Change UOM on Return Orders

Need the ability when returning a Item that is allowed to be returned at a different Unit of Measure from what it was bought. Scenarios is when you buy a Case of an item but want to return one of the piece at a later date. Currently the system restricts you to returning against the original un...

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0 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your suggestion.   We will continue to monitor this idea for votes and consideration in our product backlog.  Holly Haines - Principal Program Manager - Dynamics 365 for Retail

3

Add a spinner on the delivery methods view

When a user goes to the delivery methods view in CPOS/MPOS, there is no visual feedback to show that the delivery methods are loading or not. Additionally, if there is no destination address, there is no feedback to let the user know that there are inputs missing. I would recommend adding anot...

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0 Comments

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Category: Order operations (33)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog.  -Holly Haines, Principal Program Manager