Retailers not only sell items, a part of their business is also to buy back items from customers and sell them a new replacement. This is not possible in a multi-channel Scenario, where the buy back order (item with negative quantity) is created in Call Center and completed on POS when the customer brings in the item.
Comments
Please, improve functionality with Call center orders processing by POS - it's shocking for customers to discover that call center orders cannot be managed by POS, because 'omni-channel' is expected.
Thank you!
Category: Order capture and checkout
we absolutely need this function because it is one of the strongest growing businesses in the the telecommuncation market!
Category: Order capture and checkout
Administrator on 3/31/2023 9:28:29 PM
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).