As additional feedback concerning the new multi-outlet ordering feature planned to be released in Wave 1 2024, B2B customers have an other problem that is related and could/should be solved in this context, too.

This is concerning the mode of delivery!

Currently on the website you can only display all mode of deliveries that have been assigned to the retail channel, the products and the countries etc.

But in a B2B Scenario, we have the situation that we have default (and agreed) mode of deliveries for the CustomerOrganization type on the customer master data and/or the individual delivery addresses of a customer.

Therefore it would be of great advantage if we were able to control that only those mode of deliveries are displayed on the B2B website when the contact of the customer is placing an order.

The existing delivery addresses should be visible as well and when a new delivery address is created on the Website the contact should also be able to select the mode of delivery from the previously mentioned selection of modes of deliveries.

Currently nothing like that is on the Microsoft roadmap!

Some further additional and a bit more detailed thought, that we also provided to the Microsoft Product team directly: 

The current functionality might be sufficient for Call Center, POS and eCommerce B2C channels, but with B2B channels we think the business process is a bit different, because here the actual B2B customers are entering their orders directly and we need to refer to the previously agreed modes of deliveries only.

In a B2C channel you would offer more or less standard services like UPS Expedited, UPS Standard, UPS Express etc. to all of your customers for a channel!

But since multiple B2B customers are also ordering from the same B2B channel, you have different customer specific mode of deliveries, like for example with different truck forwarders, since most of the B2B customers have special rates with certain forwarding companies etc.

You can not simply show all the various modes of delivery to all B2B customers, because many of them would be irrelevant for the individual customers and would create lots of confusion.