Add new products to customer orders during pick-up process
Currently when using the customer order functionality user are not able to add products to the transaction at the time of customer pickup. These order are also locked in the order fulfillment screen from editing once the picking process has been completed. This makes it difficult to up-sell cu...
Exclude from Credit management toggle being included as an enable/disable option in Retail parameters or Retail shared parameters
On Sales order, there is a toggle "Exclude from credit management". For normal sales orders, this is set to No but for call center sales order, this is set to Yes automatically upon order creation.
This change was implemented in 10.0.21 version: Read more...
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).
MPOS Receipt: Credit Memo Number Scannable Bar Code
The receipt number and Customer Order is a scannable bar code, but the Credit memo is not on the Receipt and needs to be. The credit memo number sequence is usually pretty long and has to be keyed in by a user to be consumed in the POS. No credit memo bar code field is available in the receipt d...
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).
Warning at POS when item inventory is zero in D365
This suggestion is for the POS to provide a warning when the inventory of an item you are trying to sell is zero (as represented in D365 on-hand amounts). This will warn that the inventory of that item will go into the negative. Also, some companies may not want inventory to ever go negative, ...
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).
Ability to mark a product as non-returnable
Retailers run clearance or final sales fairly often for a variety of reasons (primary one being ability to get rid of the inventory). Most of the times, it also means that these products are non-returnable. In addition to clearance scenarios, retailers sometimes collect donations for charities an...
Thanks can be achieved on POS using the Info codes capability. Having said that, we know that there is a lot of scope of improvement here as it should be a property of the product that whether it can be returned or not and it should be honored by all the channels. This is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).
POS signature capture on returns
It should be possible to trigger a signature capture on returns. It would be a lot easier to administrate returns if there is no need to print extra receipts on returns for the customer to sign. This should be stored electronically.
Thank you for the suggestion. Can you please elaborate a bit more on how the return process is administered using the manual receipt?
Cursor default position on Return Order does not default to 'Item Number' field
The default cursor position when creating a Return Order via the Retail > Customer Service does not start on the 'Item Number' field but starts on the 'Quantity' field. 1) Navigate to Customer Service Menu 2) Find Customer 3) Select 'Return Order' 4) Select OK This behavior is not consisten...
christopher.michel@gwplc.com can you please help us understand the scenario why the user processing the returns would want to go the product id instead of the quantity? I ask this because, on the screen prior to this, the user can choose which order lines they want to return, so when the user comes to the return order screen, the most common scenario should be to update the quantity of the order lines. Thus, I am trying to understand the scenarios why the user wants to the curser on the item number column?
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).
Sales quotation pick-up mode of delivery
If the user is associated with a callcenter and the pick-up mode of delivery i set up in the Commerce parameters, the delivery address changes to the store address if the pick-up mode of delivery is selected in a sales order. This is not the case if you create a sales quotation. There should be n...
We have created a bug for it and so it should be released with 2023 Wave 1
When creating a new salesorder and adding a project ID to it, the sales order is not created as a callcenter order
When creating a new salesorder and adding a project ID to it, the sales order is not created as a Callcenter order. There are customers which their entire sales setup is based on sales orders with project id's and based on Callcenter functionality. A creation and posting of project sales orders i...
Thank you for your idea. At this time we do not have any funded investment to have the Commerce order management process support SCM's Project orders capabilities. We will continue to monitor this area to understand the number of customers who use or need to use this capability. While the Commerce application sits inside of the larger ERP footprint, Commerce/Call Center does not support every capability that would be supported by standard Supply Chain order management. Projects is one of these capabilities we currently do not support. - Holly Haines, Principal Program Manager
Mark item as excluded from retail return transactions
We are working with a retailer that requires a paper bag be issued with each sale. The bag is inventoried and has a Sales Price that contributes to the subtotal of the cart. Without having to implement a custom return policy, it would be beneficial to be able to mark an item as excluded from re...
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).
Please note that this functionality can be achieved in POS using the info codes.
Administrator
Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).