Warning at POS when item inventory is zero in D365
This suggestion is for the POS to provide a warning when the inventory of an item you are trying to sell is zero (as represented in D365 on-hand amounts). This will warn that the inventory of that item will go into the negative. Also, some companies may not want inventory to ever go negative, ...
Distributed Order Management - Wholesale Related Requirement
Distributed Order Management - Wholesale (non-direct to customer) Related Requirement (1) Factor “Requested delivery date” & ATP & Customer Priority in DOM processing (2) Expand to non-Retail orders (3) B2B capabilities (4) DC Fulfillment
Owner Tracking dimension supported in Retail
It would be good to support in Retail Owner Tracking dimension at least in similar scope like supporting BatchId. According to document Owner tracking dimension is not supported in Retail: https://docs.microsoft.com/en-us/dynamics365/commerce/work-with-store-inventory There should be default valu...
Mark item as excluded from retail return transactions
We are working with a retailer that requires a paper bag be issued with each sale. The bag is inventoried and has a Sales Price that contributes to the subtotal of the cart. Without having to implement a custom return policy, it would be beneficial to be able to mark an item as excluded from re...
When creating a new salesorder and adding a project ID to it, the sales order is not created as a callcenter order
When creating a new salesorder and adding a project ID to it, the sales order is not created as a Callcenter order. There are customers which their entire sales setup is based on sales orders with project id's and based on Callcenter functionality. A creation and posting of project sales orders i...
Thank you for your idea. At this time we do not have any funded investment to have the Commerce order management process support SCM's Project orders capabilities. We will continue to monitor this area to understand the number of customers who use or need to use this capability. While the Commerce application sits inside of the larger ERP footprint, Commerce/Call Center does not support every capability that would be supported by standard Supply Chain order management. Projects is one of these capabilities we currently do not support. - Holly Haines, Principal Program Manager
Async Customer Order creation between stores
Asynchronous customer orders are not supported in different stores that Have the "Async" functionality on. How to: create a customer order in store "A" that is with Async mode on, and then complete the order in store "B" where an available worker can fulfill the order. It is important to have As...
Thank you for this idea, but it is not clear what the idea is. If Async mode is enabled (which is done either through feature management or functionality profiles depending on your version), then there is a delay (timing of this delay will depend on batch job scheduling) from the time the order gets created in Store A until it is synced to HQ. But we don't use Async for order retrieval, this is always a realtime service call. So if the order created in Store A is supposed to be fulfilled by Store B, then as soon as the Store A order is synced to HQ, Store B will be able to retreive it and fulfill it via Order Recall or Order Fulfillment operations in POS. Please update or add comments to your idea to clarify further - but it's not clear from the message what this product idea is. Thank you - Holly Haines, Principal Program Manager - Dynamics 365 Commerce.
MPOS Receipt: Credit Memo Number Scannable Bar Code
The receipt number and Customer Order is a scannable bar code, but the Credit memo is not on the Receipt and needs to be. The credit memo number sequence is usually pretty long and has to be keyed in by a user to be consumed in the POS. No credit memo bar code field is available in the receipt d...
Make deposit default configurable at delivery method/mode level
A regular request from customers I have seen, is that they would expect different deposit values, dependant on whether the customer is having an item home delivered, or to collect from another store. Home delivery often requires the customer to pay in full up front. Where as collect at another s...
Unable to return money for products which have not been picked up
This is regarding payments which have been made with 100% deposit and customer is unable to return money for products which have not been picked up. For example: 3 items – 1 is going to be picked , 2nd may be canceled and the 3rd one would like to be refunded. The request here is to be able to...
In 2021 there will be capabilities allowing users to edit partially fulfilled orders. When these capabilities are released, users will be able to void or change/reduce quantity on unprocessed or partially processed lines. This action results in a lowering of the order total. When this occurs, if the order total is now lower than the available unsettled deposits, a refund amount due will be calculated and can be issued from the POS. Please look for the "Edit Partially Fulfilled Orders" feature when it becomes available as GA - pieces of this are now in Preview only as of 10.0.14 with a current plan to move this feature to Generally Available status in version 10.0.17 which would be an April 2021 GA date. Thank you - Holly Haines, Principal Program Manager.
Email Receipts as attachments
We would like to have the possibility for sending the receipts to Customers via email, the receipt to be in the Email attachments as PDF file, instead of the receipt to be embedded in the email body.
Administrator
Thank you for the suggestion. As you may be aware, historically inventory is not managed in the channel database and is only obtained via a real-time service call. To have to validate on-hand as items are added to the cart via RTS calls would have a potentially negative performance impact. We have recently released a channel side on-hand calculation. You can read more about it here: Calculate inventory availability for retail channels. A next step for us will be to evaluate an feature to warn or perhaps even prevent the sale if channel-side calculation shows on-hand of 0. Please note the channel-side inventory is still just an estimation and therefore blocking the sale of an item based on this has its risks, so this would never be standard behavior, but could be a configuration option. We have no information at this time as to when this additional warning or blocking of inventory will be funded for the product. Please keep your eye on our release plans. - Holly Haines, Principal Program Manager, Dynamics 365 Commerce