75

Add new products to customer orders during pick-up process

Currently when using the customer order functionality user are not able to add products to the transaction at the time of customer pickup. These order are also locked in the order fulfillment screen from editing once the picking process has been completed. This makes it difficult to up-sell cu...

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4 Comments

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Category: Order capture and checkout (122)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! We are are reviewing this for the 2024 Wave 2.

73

Exclude from Credit management toggle being included as an enable/disable option in Retail parameters or Retail shared parameters

On Sales order, there is a toggle "Exclude from credit management". For normal sales orders, this is set to No but for call center sales order, this is set to Yes automatically upon order creation.

This change was implemented in 10.0.21 version:

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4 Comments

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Category: Order capture and checkout (122)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! We are are reviewing this for the 2024 Wave 2.

55

Pickup sales orders and add items to POS transaction

We are facing an issue which sounds like something more and more partners and customers need a solution for: Adding one or more sales orders created in D365 FO to a POS transaction and then add extra items to the same POS transaction. That is, we need to be able to combine sales orders from D365...

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2 Comments

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Category: Order capture and checkout (122)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! We are are reviewing this for the 2024 Wave 2.

46

Info Code Input Type of AlphaNumeric needed

We would like to have info codes have an input type of Alphanumeric so that we could utilize Min/Max value rules to prevent invalid info code entries.


We have scenarios where we sell 'passes' that have a serial number on them. Often times a cashier will scan the UPC into the i...

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4 Comments

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Category: Order capture and checkout (122)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks for the suggestion. We will montior the idea for votes.

-Dynamics 365 Product team

36

Comment field in checkout

Hej,

We are planning to go live with the new B2B Commerce solution in Q3 2023.

As adressed before we urgently need a text field in the checkout, where our customers can leave a comment before finally placing an order. The comments our customers add to their orders today vary a lo...

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0 Comments

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Category: Order capture and checkout (122)

STATUS DETAILS
Planned
2024 Release Wave 1
Ideas Administrator

Thanks for the idea. This is planned for 10.0.40.

36

"Allow on account" parameter also applicable from the POS

Today a parameter exists on the customer details form to enable or to disable payments with the payment method "Customer" so that it's booked on the customer balance. However, this parameter only applies on call center sales orders, not on sales made via the POS. As this is an inconsistency fr...

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1 Comments

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Category: Order capture and checkout (122)

STATUS DETAILS
Completed
Ideas Administrator

This has been implemented and you can enable the feature "Customer account payment in POS honors 'Allow on account' flag" in the feature management.

32

Ability to mark a product as non-returnable

Retailers run clearance or final sales fairly often for a variety of reasons (primary one being ability to get rid of the inventory). Most of the times, it also means that these products are non-returnable. In addition to clearance scenarios, retailers sometimes collect donations for charities an...

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3 Comments

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Category: Order capture and checkout (122)

STATUS DETAILS
Declined
Ideas Administrator

Thanks can be achieved on POS using the Info codes capability. Having said that, we know that there is a lot of scope of improvement here as it should be a property of the product that whether it can be returned or not and it should be honored by all the channels. This is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).

 

31

POS signature capture on returns

It should be possible to trigger a signature capture on returns. It would be a lot easier to administrate returns if there is no need to print extra receipts on returns for the customer to sign. This should be stored electronically.

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0 Comments

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Category: Order capture and checkout (122)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the suggestion. Can you please elaborate a bit more on how the return process is administered using the manual receipt?

26

Cursor default position on Return Order does not default to 'Item Number' field

The default cursor position when creating a Return Order via the Retail > Customer Service does not start on the 'Item Number' field but starts on the 'Quantity' field. 1) Navigate to Customer Service Menu 2) Find Customer 3) Select 'Return Order' 4) Select OK This behavior is not consisten...

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0 Comments

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Category: Order capture and checkout (122)

STATUS DETAILS
Declined
Ideas Administrator

christopher.michel@gwplc.com can you please help us understand the scenario why the user processing the returns would want to go the product id instead of the quantity? I ask this because, on the screen prior to this, the user can choose which order lines they want to return, so when the user comes to the return order screen, the most common scenario should be to update the quantity of the order lines. Thus, I am trying to understand the scenarios why the user wants to the curser on the item number column?

 

Thank you for the product suggestion! This idea is aligned with the product vision and we will love to provide this capability out of the box. However, we do not have a planned release timeline as of now and hence marking it as Declined (please read this as Postponed).

25

The ability to register a contact on a POS transaction

If you have a sale in POS on a registered customer, B2C or B2B, it's sometimes important to be able to register the person (contact) that's present. This is due to tracing, reporting, invoice marking and/ or to control who is eligible to use the customer account in question. The selected contact ...

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0 Comments

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Category: Order capture and checkout (122)

STATUS DETAILS
Under Review
Ideas Administrator

We have added this to our backlog, but we do not have a release planned for it yet.