67

MPOS Receipt: Credit Memo Number Scannable Bar Code

The receipt number and Customer Order is a scannable bar code, but the Credit memo is not on the Receipt and needs to be. The credit memo number sequence is usually pretty long and has to be keyed in by a user to be consumed in the POS. No credit memo bar code field is available in the receipt d...

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6 Comments

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Category: Order capture and checkout (109)

STATUS DETAILS
Under Review
66

Exclude from Credit management toggle being included as an enable/disable option in Retail parameters or Retail shared parameters

On Sales order, there is a toggle "Exclude from credit management". For normal sales orders, this is set to No but for call center sales order, this is set to Yes automatically upon order creation.

This change was implemented in 10.0.21 version: Read more...

4 Comments

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Category: Order capture and checkout (109)

STATUS DETAILS
Under Review
Ideas Administrator

We are working with the Credit Management feature team to understand the changes needed to enable the Credit management flows for the Commerce orders as well. We will update this idea with the results of that exploration.

Shalabh Jain

Senior Program Manager

55

Add new products to customer orders during pick-up process

Currently when using the customer order functionality user are not able to add products to the transaction at the time of customer pickup. These order are also locked in the order fulfillment screen from editing once the picking process has been completed. This makes it difficult to up-sell cu...

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2 Comments

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Category: Order capture and checkout (109)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog.  -Holly Haines, Principal Program Manager

50

Warning at POS when item inventory is zero in D365

This suggestion is for the POS to provide a warning when the inventory of an item you are trying to sell is zero (as represented in D365 on-hand amounts). This will warn that the inventory of that item will go into the negative. Also, some companies may not want inventory to ever go negative, ...

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2 Comments

Read more... 2 Comments

Category: Order capture and checkout (109)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the suggestion. As you may be aware, historically inventory is not managed in the channel database and is only obtained via a real-time service call. To have to validate on-hand as items are added to the cart via RTS calls would have a potentially negative performance impact. We have recently released a channel side on-hand calculation. You can read more about it here: Calculate inventory availability for retail channels. A next step for us will be to evaluate an feature to warn or perhaps even prevent the sale if channel-side calculation shows on-hand of 0. Please note the channel-side inventory is still just an estimation and therefore blocking the sale of an item based on this has its risks, so this would never be standard behavior, but could be a configuration option. We have no information at this time as to when this additional warning or blocking of inventory will be funded for the product. Please keep your eye on our release plans. - Holly Haines, Principal Program Manager, Dynamics 365 Commerce

37

Distributed Order Management - Wholesale Related Requirement

Distributed Order Management - Wholesale (non-direct to customer) Related Requirement (1) Factor “Requested delivery date” & ATP & Customer Priority in DOM processing​ (2) Expand to non-Retail orders (3) B2B capabilities (4) DC Fulfillment

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0 Comments

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Category: Order capture and checkout (109)

STATUS DETAILS
Completed
Ideas Administrator
This idea combines multiple features into one. 
(1) Factor “Requested delivery date”& ATP - Inventory operations can be performance blockers due to design of inventory transactions/summary in Finance and Operations. Hence Distributed Order Management uses a view built to look up inventory specifically to achieve this performance. In order to look up ATP quantity, we will need to find another high performing data source to read this data and also be able to mark Purchase Orders. There isn't one available today in the system that supports this capability. 
2)  Customer Priority in DOM processing​  - This can be achieved today with having multiple DOM Profiles and using Sales order origin to populate the customer priority and running DOM tasks for these profiles in an order that you want for optimization. 
(2) Expand to non-Retail orders - DOM in Commerce/F&O is targetted towards Commerce customers and is not currently planned to be expanded to non-Retail orders. 
(3) B2B capabilities - Supported today 
(4) DC Fulfillment - Supported today
30

Ability to mark a product as non-returnable

Retailers run clearance or final sales fairly often for a variety of reasons (primary one being ability to get rid of the inventory). Most of the times, it also means that these products are non-returnable. In addition to clearance scenarios, retailers sometimes collect donations for charities an...

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3 Comments

Read more... 3 Comments

Category: Order capture and checkout (109)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks for this great idea. Given the good number of votes we will consider this in our planning and update the status once it is scheduled for a release.

Regards,

Shalabh Jain

 

27

Support number format on receipt different from regional settings

Regional settings on the store affects the number formats on the receipt. e.g discount is displayed with parantheses instead of minus symbol. It would be great to have another setting for number formats. Our customers have workers from different countries and en-US is the preferred language fo...

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0 Comments

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Category: Order capture and checkout (109)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog.  -Holly Haines, Principal Program Manager

26

Cursor default position on Return Order does not default to 'Item Number' field

The default cursor position when creating a Return Order via the Retail > Customer Service does not start on the 'Item Number' field but starts on the 'Quantity' field. 1) Navigate to Customer Service Menu 2) Find Customer 3) Select 'Return Order' 4) Select OK This behavior is not consisten...

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0 Comments

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Category: Order capture and checkout (109)

STATUS DETAILS
Needs Votes
Ideas Administrator

Appreciate you taking the time to submit the product suggestion. We will monitor the votes and other feedback to consider in future backlog.

Lachlan Cash – Principal Program Manager - Microsoft

25

POS signature capture on returns

It should be possible to trigger a signature capture on returns. It would be a lot easier to administrate returns if there is no need to print extra receipts on returns for the customer to sign. This should be stored electronically.

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0 Comments

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Category: Order capture and checkout (109)

STATUS DETAILS
Needs Votes
22

B2B - Credit Card payment authorization for available/reserved inventory

In the Distribution industry, often the distributors are receiving sales orders will large volume and/or many lines that will be fulfilled through multiple deliveries based on inventory availability and priority. Hence, when the distribution companies are fulfilling the orders, payment authorizat...

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4 Comments

Read more... 4 Comments

Category: Order capture and checkout (109)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the idea!  We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!