Add new products to customer orders during pick-up process
Currently when using the customer order functionality user are not able to add products to the transaction at the time of customer pickup. These order are also locked in the order fulfillment screen from editing once the picking process has been completed. This makes it difficult to up-sell cu...
Warning at POS when item inventory is zero in D365
This suggestion is for the POS to provide a warning when the inventory of an item you are trying to sell is zero (as represented in D365 on-hand amounts). This will warn that the inventory of that item will go into the negative. Also, some companies may not want inventory to ever go negative, ...
Thank you for the suggestion. As you may be aware, historically inventory is not managed in the channel database and is only obtained via a real-time service call. To have to validate on-hand as items are added to the cart via RTS calls would have a potentially negative performance impact. We have recently released a channel side on-hand calculation. You can read more about it here: Calculate inventory availability for retail channels. A next step for us will be to evaluate an feature to warn or perhaps even prevent the sale if channel-side calculation shows on-hand of 0. Please note the channel-side inventory is still just an estimation and therefore blocking the sale of an item based on this has its risks, so this would never be standard behavior, but could be a configuration option. We have no information at this time as to when this additional warning or blocking of inventory will be funded for the product. Please keep your eye on our release plans. - Holly Haines, Principal Program Manager, Dynamics 365 Commerce
Exclude from Credit management toggle being included as an enable/disable option in Retail parameters or Retail shared parameters
On Sales order, there is a toggle "Exclude from credit management". For normal sales orders, this is set to No but for call center sales order, this is set to Yes automatically upon order creation.
This change was implemented in 10.0.21 version: Read more...
We are working with the Credit Management feature team to understand the changes needed to enable the Credit management flows for the Commerce orders as well. We will update this idea with the results of that exploration.
Shalabh Jain
Senior Program Manager
Distributed Order Management - Wholesale Related Requirement
Distributed Order Management - Wholesale (non-direct to customer) Related Requirement (1) Factor “Requested delivery date” & ATP & Customer Priority in DOM processing (2) Expand to non-Retail orders (3) B2B capabilities (4) DC Fulfillment
(1) Factor “Requested delivery date”& ATP - Inventory operations can be performance blockers due to design of inventory transactions/summary in Finance and Operations. Hence Distributed Order Management uses a view built to look up inventory specifically to achieve this performance. In order to look up ATP quantity, we will need to find another high performing data source to read this data and also be able to mark Purchase Orders. There isn't one available today in the system that supports this capability.
2) Customer Priority in DOM processing - This can be achieved today with having multiple DOM Profiles and using Sales order origin to populate the customer priority and running DOM tasks for these profiles in an order that you want for optimization.
(2) Expand to non-Retail orders - DOM in Commerce/F&O is targetted towards Commerce customers and is not currently planned to be expanded to non-Retail orders.
(3) B2B capabilities - Supported today
(4) DC Fulfillment - Supported today
Ability to mark a product as non-returnable
Retailers run clearance or final sales fairly often for a variety of reasons (primary one being ability to get rid of the inventory). Most of the times, it also means that these products are non-returnable. In addition to clearance scenarios, retailers sometimes collect donations for charities an...
Cursor default position on Return Order does not default to 'Item Number' field
The default cursor position when creating a Return Order via the Retail > Customer Service does not start on the 'Item Number' field but starts on the 'Quantity' field. 1) Navigate to Customer Service Menu 2) Find Customer 3) Select 'Return Order' 4) Select OK This behavior is not consisten...
Appreciate you taking the time to submit the product suggestion. We will monitor the votes and other feedback to consider in future backlog.
Lachlan Cash – Principal Program Manager - Microsoft
B2B - Credit Card payment authorization for available/reserved inventory
In the Distribution industry, often the distributors are receiving sales orders will large volume and/or many lines that will be fulfilled through multiple deliveries based on inventory availability and priority. Hence, when the distribution companies are fulfilling the orders, payment authorizat...
Thank you for the idea! We will consider this in our product backlog and update the status of your idea if/when it becomes a planned or completed feature!
When creating a new salesorder and adding a project ID to it, the sales order is not created as a callcenter order
When creating a new salesorder and adding a project ID to it, the sales order is not created as a Callcenter order. There are customers which their entire sales setup is based on sales orders with project id's and based on Callcenter functionality. A creation and posting of project sales orders i...
Thank you for your idea. At this time we do not have any funded investment to have the Commerce order management process support SCM's Project orders capabilities. We will continue to monitor this area to understand the number of customers who use or need to use this capability. While the Commerce application sits inside of the larger ERP footprint, Commerce/Call Center does not support every capability that would be supported by standard Supply Chain order management. Projects is one of these capabilities we currently do not support. - Holly Haines, Principal Program Manager
Mark item as excluded from retail return transactions
We are working with a retailer that requires a paper bag be issued with each sale. The bag is inventoried and has a Sales Price that contributes to the subtotal of the cart. Without having to implement a custom return policy, it would be beneficial to be able to mark an item as excluded from re...
Owner Tracking dimension supported in Retail
It would be good to support in Retail Owner Tracking dimension at least in similar scope like supporting BatchId. According to document Owner tracking dimension is not supported in Retail: https://docs.microsoft.com/en-us/dynamics365/commerce/work-with-store-inventory There should be default valu...
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Thank you for the product suggestion! We will continue to monitor this idea and the votes to determine if it will be given a position in our backlog. -Holly Haines, Principal Program Manager