Dynamics 365 Customer Voice

We would love to see integration of RBAC in Customer Voice with the standard (at least) or custom Dynamics365 roles. We contacted your support team in order to achieve the following solution:

• Control which agents can create and delete surveys, its questions and their answers.
• Control which agents can edit/which can not edit those surveys, questions and answers (separately, as those are different entities in Dynamics)
• Do it all checking that specific agent D365 roles, apart from those needed within the Customer Voice application)

Hope you all like the idea! If you would find it useful, please share it and vote!

Thanks in advance.

When embedding a form on a website, it is crusual to be able to remove the footer from the form.

Today we can edit the footer text, but it would be preferable to be able to remove the entire footer block with the information that is saying Powered by Dynamics 365 Customer Voice. The other information is already removable.

For a "verified" company, this should not be necessary information to have and I have never seen any other embedded form "out there" with this information.

The whole idea of having a form embedded on a site is to make the form feel seamless integrated and not just a form who is placed "on top" of the site. It is a shame that it is not possible to add screenshots of what I mean.

If a survey is generated in Customer Voice with anonymous answers set to "no," the survey will revert to "yes" as soon as any updates are made. This ultimately enables anonymous survey responses.

My client would very much like to be able to distribute a post-event CV survey via D365 marketing customer journey, and get non-anonymous responses back. Currently this is not possible OOTB according to MS support team.

We have a problem calculating budget depreciation for large datasets, as it requires processing cumulative monthly values. Without batch capabilities, this results in excessive processing times and system slowdowns.

We propose adding a batch processing option in the Fixed Asset budget journal to:

• Segment workloads by fixed asset groups or criteria.

• Run proposals in smaller, manageable batches.

• Schedule batch runs during off-peak hours.

We believe this will improve our system performance.

Thank you very much for your support.

Anuchida

Dear team,

Hope you are doing well!

Please find my 2 ideas below for details, thanks!

(1) We know there was a limitation on the product that users cannot change the owner for a project. It will cause many issues that if the owner left the company or went on leave, then it is impossible for other back up to manage the project anymore. Will there be a plan to work this out?

(2) Cannot identify who is the owner of the survey, it is product design that users can cooperate within one project to design surveys. And if other users created surveys in a wrong project, then it is impossible for the manager to delete/remove the wrong surveys and it is messing the project. Hope this will get fixed in the future.

Thanks!

In the Reports section of Customer Voice, there is an 'Export All' button that will download an excel sheet will all customer data gathered when the surveys have been responded.

Currently, there is no function available in Customer Voice to anonymize the data inside after a period of time.

There are scenarios where customer data is gathered during initial survey but within a specified time it will be deleted - via a Flow in Dynamics, but this Export always keeps the data.

Can we have an option to Delete the data for a single reply, but there is no button to bulk delete all replies. Can we add this function?

Ms Forms and Dynamics voice urgently needs 25+ more question types like time / sp lists , sign on glass (has Microsoft Falling behind ??)

Your Forms and Dynamics customer voice product needs to be more like the plumsail product ...

Sharepoint badly needs to have a publish to the play store option ?

Your power automate product needs to actually work outside of examples with copy and paste

Sharepoint needs to urgently have the basics of normal web forms

Ms needs to interoperate with zaps

Your staff need to better understand that forms should be able to publish to the dataverse and data blobs.

You need to catchup to Google and have maps