1
Hi,

Within USD, under a session tab, if multiple sub-tabs are opened for e.g. contact, opportunity, search etc.
If the user switch from one sub tab to another(i.e. from contact to opportunity), the ApplicationTabChange event has fired and it has access to variables which shows the current tab name and the previous tab name.

It would be nice, if the ApplicationTabChange event should have access to the complete URL of the sub-tab.
STATUS DETAILS
Declined
Ideas Administrator

Thanks for the idea. There are no new feature investments on USD and we recommend existing customers to plan to migrate to Customer Service Workspace (CSW) app, which is a web based app with OC and unified routing supported OOB. Our future roadmap and investments are targeted at CSW for all agent/supervisor experiences specific to Customer Service. 
Migrate to Customer Service workspace | Microsoft Learn

For any questions, feel free to reach out to Fast Trach or Customer Success teams.