4

Ignore email tracking recipients when belongs to the company domain

We have defined internal companies with the employees in order to send them internal marketing communications marketing and newsletters. When we track an email, due to the contact person email address is recognized in CRM, the email is linked to this internal company. That means that you are near...

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Category: Email Management and Outlook Integration (249)

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Needs Votes
2

Dynamics 365 Outlook App

The current outlook APP does not display the last modified field from Outlook which makes it difficult to find contacts that you have just added or modified in Outlook. Adding this would make the APP more usable & allows you to check that updates that have been made in Outlook or Dynamics have u...

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Category: Email Management and Outlook Integration (249)

STATUS DETAILS
Needs Votes
4

Track email from a Shared Mailbox using CRM for Outlook

Can you add the ability to track email from a Shared Mailbox using CRM for Outlook. Currently Only items in the default Microsoft Outlook mailbox can be promoted/tracked to Microsoft Dynamics CRM User have to move the email form shared mailbox to his mailbox to be able to track.

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1 Comments

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Category: Email Management and Outlook Integration (249)

STATUS DETAILS
Needs Votes
2

Renew Email templates

The Email template is so outdated and really needs a LOT of work to be in the same level as the rest of the CRM. For example we need to be able to have the same cabability to work with fields/data as we have in the Word templates. You should also be able to use own fonts. And that CRM does not a...

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Category: Email Management and Outlook Integration (249)

STATUS DETAILS
Needs Votes
2

Better auditing for global administrator approved mailboxes

When a mailbox is approved in Dynamics 365 online connected to Exchange online with the global administrator approval, there isn't any auditing recorded within portal.office.com, portal.azure.com, or protection.office.com/unifiedauditlog. It would be nice for more visibility of the global admin ...

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Category: Email Management and Outlook Integration (249)

STATUS DETAILS
Needs Votes
1

The user sent an email from outlook to customer(If the customer having the contact/account/Lead record in CRM), then the sent emails are not tracked automatically into CRM from outlook desktop sent item folder.

ISSUE DESCRIPTION : The user sent an email from outlook to customer(If the customer having the contact/account/Lead record in CRM), then the sent emails are not tracked automatically into CRM from outlook desktop sent item folder. CAUSE: To specify whether to track all email messages or on...

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Category: Email Management and Outlook Integration (249)

STATUS DETAILS
Needs Votes
2

Outlook - Dynamics Synchronization of Cancelled Appointments

Problem Description: When user cancel/complete the already synced meeting from D365,then meeting status changed to free in outlook. No cancellation is sent to attendees. When user cancels already synced meeting from outlook then meeting remains scheduled in D365. If user cancelling from outlook ...

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1 Comments

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Category: Email Management and Outlook Integration (249)

STATUS DETAILS
Needs Votes
2

Enable Dynamics App for Outlook on Chromebooks and ChromeOS

The App for Outlook function is not working on devices with Chrome OS, such as Chromebooks. Please add these devices/OS to the list where you can use Outlook tracking with the App for Outlook. More and more companies use Chromebooks, but maybe still use D365. You need to make sure that these comp...

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Category: Email Management and Outlook Integration (249)

STATUS DETAILS
Needs Votes
1

Provide the ability to hide a ribbon button in Dynamics 365 App for Outlook

In Outlook Desktop application, if we create a new appointment and link it with any of the lead/contact/account, it syncs well with CRM and a record for an appointment is created. However, in this case, if the user creates another appointment from the ribbon button ‘Add Appointment’, another appo...

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Category: Email Management and Outlook Integration (249)

STATUS DETAILS
Needs Votes
1

BCC One email to multiple contacts

For the new lightweight app, please restore the ability to track a single email to multiple contacts. My users like to keep track of who they emailed in an email blast and this feature was available on the com add in feature list (the older client).

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Category: Email Management and Outlook Integration (249)

STATUS DETAILS
Needs Votes