Improve holding solutions functionality
Today I had a big problem working with solutions. I had a managed solution installed in an environment, let's call it version 1.0.0.0. This solution had Email Templates among other components such as Entity A with many fields.
From my development environment, I increased the same unman...
In Relevance Search show Custom Entity Icon
If you use relevance search to find a record, and in the results, you have custom entities, instead of showing the custom entity icon the customizer defined for that entity, the system will show the default Dynamics 365 icon. This is not true for OOB entities such as contact where relevance sear...
Microsoft shouldn't delete a Portal when it is faulty
We provisioned a Community Portal. It was configured and worked correctly for us for almost a year. After that, one they it stopped working. When we checked, the portal was deleted. We created a Microsoft Support incident. Their response was: "This Portal was deleted because this was not provis...
Timeline - Allow adding more fields to the filter section
Hello team!!! I think it would be great if can select which fields are available to filter timeline records. For instance, today I had a request to add the Owner field and it seems that is not possible as it is explained here (https://docs.microsoft.com/en-us/dynamics365/customer-service/custome...
Server Side Synchronization - Add a flag to know whether the ACT (Appointment, Contact, Task) was created from Dynamics or from Outlook
Hello team!!! I think it would be great if we can identify which records where created from Outlook and which ones where created from Dynamics. A simply two options or option set field would do it. Would you consider this as an improvement? Thanks, Ale
Appointment synchronization from Outlook App
When we create an appointment in Dynamics and track it to be created in Dynamics 365, and the Teams Online Meeting feature is enabled, recipients of the email get two consecutive and equal invites.
The work around we found is to track the appointment using the category field i...