Improve holding solutions functionality


Today I had a big problem working with solutions. I had a managed solution installed in an environment, let's call it version 1.0.0.0. This solution had Email Templates among other components such as Entity A with many fields. From my development environment, I increased the same unman...

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Category: Customization and Solutions (0)

STATUS DETAILS
New

In Relevance Search show Custom Entity Icon


If you use relevance search to find a record, and in the results, you have custom entities, instead of showing the custom entity icon the customizer defined for that entity, the system will show the default Dynamics 365 icon. This is not true for OOB entities such as contact where relevance sear...

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Category: Search (1)

STATUS DETAILS
New

Microsoft shouldn't delete a Portal when it is faulty


We provisioned a Community Portal. It was configured and worked correctly for us for almost a year. After that, one they it stopped working. When we checked, the portal was deleted. We created a Microsoft Support incident. Their response was: "This Portal was deleted because this was not provis...

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Category: Platform (9)

STATUS DETAILS
New

Timeline - Allow adding more fields to the filter section


Hello team!!! I think it would be great if can select which fields are available to filter timeline records. For instance, today I had a request to add the Owner field and it seems that is not possible as it is explained here (https://docs.microsoft.com/en-us/dynamics365/customer-service/custome...

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Category: Account, Contact, Calendar and Activity Management (604)

STATUS DETAILS
Needs Votes

Server Side Synchronization - Add a flag to know whether the ACT (Appointment, Contact, Task) was created from Dynamics or from Outlook


Hello team!!! I think it would be great if we can identify which records where created from Outlook and which ones where created from Dynamics. A simply two options or option set field would do it. Would you consider this as an improvement? Thanks, Ale

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Category: Email Management and Outlook Integration (259)

STATUS DETAILS
Needs Votes