To be able to track mailboxes other than the sender if the sender's address is included in the receiving address
If the sender is included in the destination address, such as if the sender is included in the recipient's mailing list or BCC, the following tracking will not be performed. ・ Incoming receipts in the destination mailbox are not tracked ・ On the contrary, the sender's mailbox is tracked even thou...
Send on behalf of feature to be available when sending emails from CRM.
It would be great when setting up the settings on behalf of and send on behalf of from CRM, when user 1 sends and email on behalf on user2 in CRM. User once chooses user 2 in from field. When they send the email there is no indication that use one sent on behalf on user 2. The email sends strai...
Mobile Outlook APP - support of tracking Appointments to CRM using Dynamics 365 APP for Outlook
Hello, we are a fan of the new mobile Outlook APP and introduced this application as the standard mail app on our iOS devices. Since our Sales Reps are using Outlook as their main tool to scheduling the customer visits and synchronize them afterwards also to Dynamics CRM, there is a strong need ...
Enabling of Appointment tracking for Dynamics 365 CE on IoS devices in Outlook App Calender
We need this functinallity a lot:
Tracking appointment through App for Outlook on
Ability to customize content to display on Dynamics 365 App for Outlook
It would be great to display certain fields on screen of Dynamics 365 App for Outlook, such as activity lists related to records.
Downloaded emails from Power Apps show incorrect date in Outlook when Date Sent (senton) is null
Problem Statement
When emails that are received in Outlook and synchronized back into Dynamics 365 / Power Apps are downloaded as .eml files and then re‑imported into Outlook, the email date appears incorrect.
This occurs because the...
Allow image visiualisation in Rich Text
Hello,
Our customers are pointing out that they cannot visualise images copied in rich text in emails, when they view the emails in the timeline in Dynamics 365. The images are visible in Outlook. The workaround is to send the images as attachments, but it can be too time-consuming.
Copilot for Sales e-mail tracking can be ended again for a conversation
In the old Outlook AddIn “Dynamics 365”, the tracking of emails for a conversation could be switched off again. This meant that further replies within this conversation were no longer tracked automatically.
This function is no longer available in the new “Copilot for Sales” AddIn. Once ...
Ability to send emails in Dynamics as Exchange Groups and Shared mailboxes
Ability to send emails in Dynamics as Exchange Groups and Shared mailboxes. It is currently only possible to send emails as other lic users in Dynamics. 365 Exchange allows users to send emails as Groups and Shared mailboxes. This ability needs to be implemented in 365 Dynamics.
Allow tracking of group addresses
Currently record tracking between dynamics365 and outlook does not support group email addresses.
Some companies need to track emails sent by customers to group emails. There are also times when tracking records in group mail is needed within a company. Enabling this feature will improve...