1

Enable Email CUD Operations for offline capabilities

Hello,


According to the documentation, it is not possible to create, update and delete mails in offline mode.


It would be great to have this functionality, which would allow salespeople to have a completely seamless experience and a single point of entry for w...

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Category: Email Management and Outlook Integration (259)

STATUS DETAILS
New
1

Track Voicemails to Dynamics 365 Sales

Would be great if we could track voicemails we receive through teams to our Dynamics 365 Sales/CE/CRM

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Category: Email Management and Outlook Integration (259)

STATUS DETAILS
New
1

Room Finder should be available when booking an appointment in Dynamics 365

In our organisation we intensively make use of the appointment functionality in Dynamics 365 (Sales). It is nice to see a very seamless integration with the Outlook Calendar app all the users on the appointments created.


But it is very annoying (and somewhat unbelievable) to ...

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Category: Email Management and Outlook Integration (259)

STATUS DETAILS
New
1

Automatic synchronization from Outlook to Dynamics 365 for Appointments

It would be very useful to introduce an option to enable automatic synchronization for appointments from Outlook to Dynamics 365, avoiding to manually track each appointment

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Category: Email Management and Outlook Integration (259)

STATUS DETAILS
New
1

Email templates apply - Hide the popup "Apply Template: OK / Cancel"

After the email template is selected, the user presses the "Apply Template" button. After that the popup "Apply Template" appears which must be answered with OK or Cancel. 


The popup is unnecessary, because the user has already chosen the template. In addition, it is possible ...

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Category: Email Management and Outlook Integration (259)

STATUS DETAILS
New
1

Email templates apply - Search considers email template content

Users often remember keywords from email template content. Therefore, it would be advantageous if the search would also include the email template content.

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Category: Email Management and Outlook Integration (259)

STATUS DETAILS
New
1

Email templates - Expand the number of "Recently used" displayed

The number of "recently used templates" displayed is too limited. 

It would be better to display more recently used templates. 

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Category: Email Management and Outlook Integration (259)

STATUS DETAILS
New
1

Add placeholder management in Template link URLs

It would be very nice to have the possibility to generate dynamics URLs inside email templates (entity template). Inside the URL, it should be possible to insert placeholders that, on email sending, are replaced with the contact details, such as the email address, the phone nu...

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Category: Email Management and Outlook Integration (259)

STATUS DETAILS
New
1

Allow app to choose a default email app

For users that use their phone for both personal and business some may have their default email app be their personal account, such as Gmail. It would be useful if the dynamics app allowed users to choose which email app to use when sending emails, for example outlook, Rather than defaulting t...

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Category: Email Management and Outlook Integration (259)

STATUS DETAILS
New
1

Email Engagement

The ability to turn on email engagement is nice. However, it only allows you to turn it on and automatically follow when sending a direct email. It would be very beneficial to allow this option when sending emails in bulk or via a marketing list.

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Category: Email Management and Outlook Integration (259)

STATUS DETAILS
New