Update details for system setting 'Email processing for unapproved user and queues'
If Server Side Sync is being used for email with an Exchange online server profile, then mailboxes added to the profile must be approved by an Office 365 administrator.
System setting of 'Email processing for unapproved user and queues' should include a note that deselecting 'Process emai...
Category: Administration and Deployment (1)
Auto-reply from case creation rule without email address resolving to a record
In the case creation rules in Dynamics 365, there is an automatic email response option. This does not function unless the sender of the email resolves in CRM to a record such as a contact.
The system setting for email is set to 'Allow messages with unresolved email recipients to be se...
Category: Customization and Solutions (0)
Customizable alerts for cases
It would be nice to have the ability for configuration of custom notifications for users regarding the selection of cases from queues. For instance -- if a queue item is present in the queue for a certain duration of time -- pop-out a notification in the CRM ribbon indicating an action is require...
Category: Customer Service (Case Management / Queues) (49)