8

[Field Service] Dragging work orders item in "Schedule Board" days view

Currentry the "Start Date" and "End Date" of the "Create Resource Booking" dialog,
which id displayed when dragging the work orders item in the day view of the "Field Service - Schedule Board", are fixed.

It would be nice if the values of "Work Orders: Time From Promised" and "Wor...

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

 

Sincerely,

Vinay Nalam,

PM, Microsoft.

8

Schedule Board Map - ability to set map center and zoom level defaults

When you open the schedule board, the map seems to zoom and focus wherever it wants (trying to show as many pins as possible). It would be nice if users could set the map focus center point and zoom level defaults to wherever they want for each saved schedule board. This would enhance user exp...

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1 Comments

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap, however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

 

Sincerely,

Vinay Nalam

PM, Microsoft

8

Bookable Resource Bookings in Interactive Service Hub

Having been involved in Field Service projects i have been asked by customers about Interactive Service for their new deployments but at the moment we are not able to give this as an option due to Bookable Resource Bookings not being allowed.

This for me will limit the uptake on ISH for...

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback.

We are not considering the suggestion at this time,  as ISH is replaced Customer Service Hub and also there is Unified Interface application available for Field Service. 

 

Sincerely,

Vinay Nalam,

PM, Microsoft.

8

Option to have Schedule Assistant round to nearest half-hour or hour

The Est. Arrival Time is the time that is most important to a customer, as that signifies the start time of their appointment.

When entering a Start Time on the Field Service Schedule Assistant with travel time enabled, the Start Time represents when the resource begins travelling to th...

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Completed
Ideas Administrator

This feature was release as part of the 8.2 Field Service Release! Here is a link is the documentation. Thank you for the suggestion!!!

Dan Gittler, 

PM, Microsoft

7

Support Additional Geocoding Options

Some of our customers don't have assets based at "traditional" addresses. I would love it if we could support things like what3words and allow for translation between traditional Lat/Long and What3Words.

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0 Comments

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. This is definitely a great idea, though we do not have this in our roadmap, we are tracking it and if we get more feedback and votes, we may consider it in the future.
 
Sincerely,
Vinay Nalam
PM, Microsoft

7

Multi Visit Work Orders

Ability to have multiple visits/resource bookings for a single work order to be carried out consecutively, not at the same time. i.e. An Installation Work Order which requires 3 bookings: a. Initial Site Survey, b. The installation visit, c. a Quality control visit. The structure to define the...

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2 Comments

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,
Vinay Nalam,
PM, Microsoft.

7

[Field Service] Capability to modify the labels like "Booking Requirements", "Filter & Map View"

CRM itself have the capability to modify default labels of fields and entities to fit CRM to customer's business and operations.
We'd like to have such capability in Schedule Board in Field Service, too.
Schedule Board have a lot of built-in labels like "Booking Requirements", "Filte...

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0 Comments

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap, however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

 

Sincerely,

Vinay Nalam

PM, Microsoft

7

Universal Resource Scheduling - Show Time Off on the Schedule

Enable Time Off Request as a default Schedulable Entity.

When a Time Off Request is submitted and approved, create the Booking on the Schedule. Do not make this non-working hours; Time Off could be a meeting that could potentially be cancelled in favor of an prior...

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1 Comments

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

 

Sincerely,

Vinay Nalam,

PM, Microsoft.

6

Provide more flexibility on schedule board resource icons, map icons, tool tips and color-coding

Today we have resource images for contacts and users, on the map pin and truck icons. Suggestion: Provide resource images for all resource types. Consider the new image field type instead of the entity image if that adds value. Instead of map and truck pin, provide more flexibility on icon and...

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1 Comments

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Hi Alex, Thank you for your feedback!

Currently this is not in our roadmap for new Schedule Board experience, however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Thanks,

Vinay Nalam,

PM, Microsoft.

6

Add Image field to Bookable Resources with type "Equipment"

On the Schedule Board, currently all Resources that have type Equipment have the default user icon as their image. There is no way to upload individual images. I can upload images for Users which will then show up on the Schedule Board, but not Equipment. At the very least, the default image o...

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1 Comments

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Category: Universal Resource Scheduling (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Hi Burke,

Thank you for your feedback. We do not have this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Thanks,

Vinay Nalam,

PM, Microsoft.