"Hierarchy Settings" for the entity "Knowledge Articles"
Currently it is not possible for me to create a hierarchy for the entity "Knowledge Articles". I asked for a solution in the community but there was none. A user suggest me to send in this problem as an idea for microsoft. So the idea is to enable "Hierarchy Setting" for the entity "Knowledge A...
Category: Knowledge Management (64)
Enable flexible breaks for the technicians
Scenario: Technicians in the field need to flexible and adapt to the customer. For a dispatcher or the engine (RSO) it is not that easy to plan around the fix breaks, because splitting a work order is not that nice or possible (for RSO). Another point is that you can plan the days more efficiant...
Category: Universal Resource Scheduling (250)
Schedule Service Activities with RSO
I think not every company uses Work Orders but Service Activities like in the Customer Service Hub. So it would be great to give the possibility to schedule and optimize Service Activities with RSO
Category: Resource Scheduling Optimization (43)
Product Bundles in Field Service for Work Orders
Currentyl it's possible to create product bundles in Field Service, but I can't set the Field service product type. So it's not possible to use them on the Work Order. It would be super helpful if product bundles could be used on the Work Order. It's a frequently asked requiremen...
Category: Work order (62)