Calculate travel time when using drag&drop on the schedule board
When a resource requirement is scheduled using the Schedule Assistant, the travel time is correctly calculated. However when using drag&drop, the booking gets created w/o any travel times. This inconsistent behavior often confuses user.
Suggestion: Unify the behavior (...
Add Est. Arrival Time to Schedule Assistant
When using the Field Service Schedule Assistant (with travel times), the filter options only let you set a filter for the Start Time and End Time. However, with travel times enabled, the Start Time is when the resource begins travelling (not the start time of the...
Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Shloma Baum
PM, Microsoft
Allow resources to travel before work hours start or after they end
Especially in urban areas, there is often the requirement to start the first job with the beginning of the work hours. The resource is responsible for traveling there outside working hours. The same at the end of the day. We could define this at resource level, so that the first job of the day...
This feature is now available in 2020 Wave 2 Early access for RSO.
Please find more details at https://docs.microsoft.com/en-us/dynamics365/field-service/rso-travel-outside-working-hours
Sincerely,
Vinay Nalam
PM, Microsoft
Organize Schedule Board tabs
When users/administrators handle a significant number of schedule boards (this gets even worse when using RSO, because that adds boards per RSO scope) they are faced with a long row of tabs and need to scroll left and right to find the respective board. Suggestion: Introduce a 2-level hierachy...
Thank you for your feedback. Just a quick update on this ask, we completed this feature as part of the next gen schedule board experience in April 2020 rekease.
Please refer to the following link for more information:
Thanks,
Vinay Nalam,
PM, Microsoft.
Field Service : apply a work hour Template to several resources
The functionality exists in PSA. It would be nice to have it in Field Service.
Thank you for your feedback. This is already released in the URS area, with a limit of 25 resources at a time.
Sincerely,
Vinay Nalam
PM, Microsoft
Option to have Schedule Assistant round to nearest half-hour or hour
The Est. Arrival Time is the time that is most important to a customer, as that signifies the start time of their appointment.
When entering a Start Time on the Field Service Schedule Assistant with travel time enabled, the Start Time represents when the resource begins travelling to th...
This feature was release as part of the 8.2 Field Service Release! Here is a link is the documentation. Thank you for the suggestion!!!
Dan Gittler,
PM, Microsoft
Auto filter for Resource Group Calendar
Hi ,
Would be good ,if we can display resource group calendar during Schedule?
Scenario:
With the Fall 2018 release of URS, Pools, Crews and Facilities are available for scheduling, Workhours can be viewed on the calendar and the Bookings/Work Hours can be seen on the Schedule Board.
Sincerely,
Vinay Nalam
PM, Microsoft
Ability to Schedule a 'Service' against multiple Resources @ Once
Find Availability and Schedule a Work Order against multiple Resources (e.g. Person and a Room).
Universal Resource Scheduling / Field Service / Project Service doesn't replace the now deprecated Service Scheduling capability, in that w...
Multi-resource scheduling is now available in the Unified Interface applications of Field Service, here is the documentation for this feature, https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/multi-resource-scheduling-requirement-groups
Also check the new Dynamics 365 for Service Scheduling feature https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/basics-service-service-scheduling
Thanks,
Vinay Nalam,
PM, Microsoft.
Field Service - Option to take out travel time from allocated slot
Currently, travel time is taken from the allocated visit slot (eg if you book a 1-hour slot and the travel time is 30 mins, the time for the actual visit is reduced by 30 mins). Would like the option to add travel time to the visit duration itself
Thank you for your feedback.
We released this feature as part of the improvements made to the Travel Time, now the Travel Time is included in the total time of the booking.
Sincerely,
Vinay Nalam,
PM, Microsoft.
Schedule Board Assistant - apply time window/groups to search results
Time window/groups configured against a work order are not applied to results when searching for resources using the schedule board assistant. This essentially makes time window/groups redundant as far as system functionality goes.
This is contrary to the documentation relati...
Thank you for the feedback. We released this feature as part of the Fulfillment Preferences feature of October 2018 release.
Please refer to the below documentation link for more information
Thanks,
Vinay Nalam
PM, Microsoft
Administrator
Update 03/31/20
We released "Auto Update Booking Travel" feature in April 2019, to support the Calculation of travel time when booking is created by Drag and Drop on the Schedule Board. Please find more details here, https://docs.microsoft.com/en-us/dynamics365/common-scheduler/schedule-travel-time#add-travel-time-with-manual-scheduling
We intend on shipping this short term. There are many details to work out such as, what happens when travel is 30 hours, or impossible, such as traveling across the globe. But we intend on handling the primary use cases short term.