Schedule Board - Optimize Day View
Scenario: we are planing service jobs in a heavy industry solution for multiple days! As soon as we choose the day view. This view shows on each resource / day cell an aggregation of the numbers of booked hours. We don't need to see the hours, we need to see the Service Job name! Like it is in...
Better multiday overview
On the Field Service Schedule Board, by choosing the Days, Weeks or Months view, the information displayed is not enough for typical Field Service customer. The customer expects - like in the Hours-v...
Update 04/07/2020.
Thanks for all the feedback and votes on this idea! A Quick update on this idea, is that as part of the Next generation Schedule Board experience, we are working on the Days view improvements and bringing the Hourly style of Scheduling to Days view and is planned for October 2020 release.
Thanks,
Vinay Nalam,
PM, Microsoft.
Field Service - Bookable Resource Start Position
Several customers have given the real world scenario that their Bookable resources will have different start and end locations each day.
This could be different regional offices, Hotels or their own house.
At the moment there is a limitation that you can only have you start and e...
Thank you for your feedback. This is something we added to our backlog, but we do not have a committed timeline yet.
Thanks,
Vinay Nalam,
PM, Microsoft
Allow custom actions on Booking right-click
In almost every implementation, custom actions to a booking become necessary. Having to open the booking and calling logic by clicking a button or running an ondemand workflow is quite cumbersome for a dispatcher. Suggestion: To achieve maximum flexibility, provide the ability to register cust...
Thank you for your feedback!
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
Vinay Nalam,
Microsoft.
Allow different types of work hours, such as normal, overtime, travel-only, etc.
We often get requirements where bookings should not be stricly constrained by the working hours. For an emergency, it may be acceptable that the technician works longer. Or travel from/to the job might be possible or even required outside the working hours. It would be great if we could define...
Thank you for your feedback. We understand the need for different types of work hours, we do not have this in our immediate roadmap, we are tracking it and if we get more feedback and votes, we may consider it in the near future.
Thanks,
Vinay Nalam
PM, Microsoft
week number on schedule board
Would like to be able to see the week number on the schedule board instead of the start date of the week.
Sync Bookable Resource Bookings with Outlook Calendar
Reinstate the syncing of resource bookings with the resource's Outlook calendar, a feature that was greatly missed when it was depreciated becuase at the moment to get an Outlook appointment we have to use a multitude of MS Flows, Workflows and JS to get an appointment record created against a...
Hi Zach, Thank you for your feedback!
Currently this feature is not in our short term roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Thanks,
Vinay Nalam,
PM, Microsoft.
Site calendar
When the service account is something like a store, it may be useful to track their opening hours in the same way as we have working hours for a resource.
The time window of a work order only works if opening hours are the same each day. However if the store is open Mo-Fr 8am-8pm, but o...
Hi Alexander,
Thank you for submitting the idea. This is a valid idea, and we will consider it for a future release. If this is seen as a need for others please continue to vote on the feature.
Shloma Baum
PM, Microsoft
Web resource should be able to access current schedule board context
Currently it's possible to add a custom web resource to a schedule board. It would be helpful if 1) the web resource could access the current context, i.e. displayed date range, selected resource, selected booking etc. to show the respective details. 2) an update of the SB context would also a...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Vinay Nalam,
PM, Microsoft.
Connected Work Orders on schedule board
When the Work Orders are booked for several different resources it would be very useful if all the connected work orders could "stand out" or be marked in a separate color if one of them were selected.
That way the scheduler could easily see which resources were booked for that particul...
Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Shloma Baum
PM, Microsoft
Administrator
Update 2/4/2021.
On the new Schedule Board, you would be able to see the Booked hours aggregation and the Name of the job on the Bookings itself. However, the ability to show a custom field on the Bookings in the Days view, is still something on our roadmap, not yet available in the schedule board.
Thanks,
Vinay
Update 04/07/2020.
Thanks for all the feedback and votes on this idea! A Quick update on this idea, is that as part of the Next generation Schedule Board experience, we are working on the Days view improvements and bringing the Hourly style of Scheduling to Days view and is planned for October 2020 release.
Thanks,
Vinay Nalam,
PM, Microsoft.