Schedule Board - Optimize Day View
Scenario: we are planing service jobs in a heavy industry solution for multiple days! As soon as we choose the day view. This view shows on each resource / day cell an aggregation of the numbers of booked hours. We don't need to see the hours, we need to see the Service Job name! Like it is in...
Field Service - Bookable Resource Start Position
Several customers have given the real world scenario that their Bookable resources will have different start and end locations each day.
This could be different regional offices, Hotels or their own house.
At the moment there is a limitation that you can only have you start and e...
Allow different types of work hours, such as normal, overtime, travel-only, etc.
We often get requirements where bookings should not be stricly constrained by the working hours. For an emergency, it may be acceptable that the technician works longer. Or travel from/to the job might be possible or even required outside the working hours. It would be great if we could define...
Thank you for your feedback. We understand the need for different types of work hours, we do not have this in our immediate roadmap, we are tracking it and if we get more feedback and votes, we may consider it in the near future.
Thanks,
Vinay Nalam
PM, Microsoft
Allow custom actions on Booking right-click
In almost every implementation, custom actions to a booking become necessary. Having to open the booking and calling logic by clicking a button or running an ondemand workflow is quite cumbersome for a dispatcher. Suggestion: To achieve maximum flexibility, provide the ability to register cust...
Thank you for your feedback!
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
Vinay Nalam,
Microsoft.
Better multiday overview
On the Field Service Schedule Board, by choosing the Days, Weeks or Months view, the information displayed is not enough for typical Field Service customer. The customer expects - like in the Hours-v...
Schedule Board - capability to schedule by days
For the D365 Field Service and Schedule Board - could a capability be added that you can drag and schedule a resource by days? Today the solution will allow scheduling by hours, but we have a need for scheduling by days.
Connected Work Orders on schedule board
When the Work Orders are booked for several different resources it would be very useful if all the connected work orders could "stand out" or be marked in a separate color if one of them were selected.
That way the scheduler could easily see which resources were booked for that particul...
Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Shloma Baum
PM, Microsoft
Web resource should be able to access current schedule board context
Currently it's possible to add a custom web resource to a schedule board. It would be helpful if 1) the web resource could access the current context, i.e. displayed date range, selected resource, selected booking etc. to show the respective details. 2) an update of the SB context would also a...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Vinay Nalam,
PM, Microsoft.
Organizational Unit Dependent Business Closures
Some companies may operate different business groups within a single Dynamics instance. Different groups within a company may observe different business closures, such as some holidays may be observed in one country, but not another. Since a Resource's work hours can be affected by business cl...
Thank you for your feedback.
This is a great suggestion! We will consider this in our roadmap.
Sincerely,
Vinay Nalam,
PM, Microsoft.
Add Est. Arrival Time to Schedule Assistant
When using the Field Service Schedule Assistant (with travel times), the filter options only let you set a filter for the Start Time and End Time. However, with travel times enabled, the Start Time is when the resource begins travelling (not the start time of the...
Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Shloma Baum
PM, Microsoft
Administrator
Thank you for your feedback. This is a great suggestion! We will consider this in our roadmap.
Sincerely,
Shloma Baum
PM, Microsoft