We often get requirements where bookings should not be stricly constrained by the working hours. For an emergency, it may be acceptable that the technician works longer. Or travel from/to the job might be possible or even required outside the working hours. It would be great if we could define different types of working hours ourselves. Example: "Working Hours" from 8am to 5pm, travel and work allowed. 7am to 8am "Travel Hours" only for travel, not for work. 5pm to 7pm "Extended Working Hours", available for travel and work, but at a higher cost. Ideally this would also be taken into consideration by RSO, which of course adds a lot of complexity.