Sync Bookable Resource Bookings with Outlook Calendar
Reinstate the syncing of resource bookings with the resource's Outlook calendar, a feature that was greatly missed when it was depreciated becuase at the moment to get an Outlook appointment we have to use a multitude of MS Flows, Workflows and JS to get an appointment record created against a...
Category: Universal Resource Scheduling (250)
Ability to Display SLA Countdown on Case Grid
Automatic Record Creation - Prefil Contact and Account
As it stands at the moment, using an automatic record creation rule to create cases from an incoming mail queue will not prefil both the Customer and Contact field on a created record if the sending email address is both a pre-existing Contact in the system and placed into one of the emailaddress...
Category: Customer Service (Case Management / Queues) (99)