Sync Bookable Resource Bookings with Outlook Calendar


Reinstate the syncing of resource bookings with the resource's Outlook calendar, a feature that was greatly missed when it was depreciated becuase at the moment to get an Outlook appointment we have to use a multitude of MS Flows, Workflows and JS to get an appointment record created against a...

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4 Comments

Category: Universal Resource Scheduling (180)

STATUS DETAILS
Needs Votes

Ability to Display SLA Countdown on Case Grid


Introduce the ability to display the SLA countdown on a case home/sub grid to easily track when cases are about to exceed their SLA time without having to navigate into each case record and look.

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0 Comments

Category: Platform (159)

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Needs Votes

Automatic Record Creation - Prefil Contact and Account


As it stands at the moment, using an automatic record creation rule to create cases from an incoming mail queue will not prefil both the Customer and Contact field on a created record if the sending email address is both a pre-existing Contact in the system and placed into one of the emailaddress...

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1 Comments

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1 Comments

Category: Customer Service (Case Management / Queues) (48)

STATUS DETAILS
Needs Votes