Setting of increasing the number of characters of [Topic] name on the record view.
About the 'Contains' settings in search
I understand that adding an asterisk before the search word in the quick search box allows for searching in the "contains" field. However, this is not convenient for CRM users. It would be more useful if there were a way to adjust the search settings to lo...
Allocate Capacity
FYI - MS 2410140050000894 (within Powerplatform - the button 'Allocate Capacity ' - shows overall capacity purchased - can you include a 2nd line in the screen below to show what capacity is actually available to use ?
the 1st screen sort of sends wrong meesag...
Views field should also count views via direct link to knowledge article (not popped out from knowledge search)
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Search for
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Automated Co‑Pilot Filters for Dynamics 365 Knowledge Article Search
In Dynamics 365 Customer Service, Knowledge Search and Co‑Pilot currently use separate mechanisms to determine which articles are surfaced. Knowledge Search relies on user‑selected filters, whereas Co‑Pilot uses AI‑driven retrieval based on intent and metadata. Because these systems operate in...
Add custom fields to knowledge search results
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Expand the Visible Display Area of Knowledge Articles in Dynamics 365 Knowledge Search
When a user opens a Knowledge Article from the Knowledge Search results within Dynamics 365, the article is restricted to a narrow central third of the screen. This constrained viewing area significantly limits readability and forces excessive scrolling, especially for articles containing step...
Custom Font Support in Dynamics 365 Knowledge Articles
Organizations using Dynamics 365 Customer Service require the ability to apply custom and branded fonts within Knowledge Articles to maintain brand consistency across internal and external channels. Current behaviour within Dynamics prevents fonts from being applied consistently, retained reli...
Expand images in knowledge articles
Summary
When viewing knowledge articles through the Knowledge Search panel (e.g., in Customer Service workspace or Omnichannel), embedded images appear only as static thumbnails and cannot be expanded, enlarged, or opened in a modal viewer
Administrator
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.