7

Authentication token to be shared between Dynamics 365 and SharePoint Online

.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (92)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

7

Ability to merge CRM fields on KB Articles

.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (92)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

7

Ability to import pictures for inserting into Knowledge Articles

Currently, all pictures have to be available in an externally hosted website.  The user has to copy the URL and insert this into the Article.

Most competitor apps allow users to upload pictures into an Image Library within the Knowledge app

Read more...

3 Comments

Read more... 3 Comments

Category: Knowledge Management (92)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

This is a great suggestion! We are working on inline image feature now, so you can copy/paste image or upload image from file explorer, please check release notes. 

Sincerely,

PM, Microsoft.

6

Views field should also count views via direct link to knowledge article (not popped out from knowledge search)

.

Read more...

1 Comments

Read more... 1 Comments

Category: Knowledge Management (92)

STATUS DETAILS
Under Review
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

6

Provision to Filter Categories for Knowledge Article based on User Settings

.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (92)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

6

Knowledge article should be rated like MS Teams

.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (92)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

6

Enable custom font for KB article Editor

.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (92)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

6

"Hierarchy Settings" for the entity "Knowledge Articles"

.

Read more...

0 Comments

Read more... 0 Comments

Category: Knowledge Management (92)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

6

Improve Customer Service Hub / Old Web Client for Tickets KB etc.

.

Read more...

1 Comments

Read more... 1 Comments

Category: Knowledge Management (92)

STATUS DETAILS
Needs Votes
Ideas Administrator

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

6

Allow user to tag Knowledge Articles as Favourites

Competitor apps allow Knowledge users to 'tag' an article as a "Favorite" so they can quickly access the article whilst supporting an end-Customer

Read more...

1 Comments

Read more... 1 Comments

Category: Knowledge Management (92)

STATUS DETAILS
Completed
Ideas Administrator

This feature is delivered in Apr'2023 wave.