About the 'Contains' settings in search
I understand that adding an asterisk before the search word in the quick search box allows for searching in the "contains" field. However, this is not convenient for CRM users. It would be more useful if there were a way to adjust the search settings to lo...
Allocate Capacity
FYI - MS 2410140050000894 (within Powerplatform - the button 'Allocate Capacity ' - shows overall capacity purchased - can you include a 2nd line in the screen below to show what capacity is actually available to use ?
the 1st screen sort of sends wrong meesag...
Views field should also count views via direct link to knowledge article (not popped out from knowledge search)
Search for
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Add custom fields to knowledge search results
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Unify Knowledge Sources Across "Ask a Question" and "Draft Email" in Copilot for Service
In Copilot for Service, there’s currently a disconnect between the different knowledge-grounding experiences used in the 'ask a question' and 'draft an email' features:
- When using internal knowledge base articles (from Dynamics 365), these are available in both features.
STATUS DETAILSNew
Add heart symbol to set article up as favorite to "popped out articles"
Authentication token to be shared between Dynamics 365 and SharePoint Online
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Ability to merge CRM fields on KB Articles
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Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.
Ability to import pictures for inserting into Knowledge Articles
Currently, all pictures have to be available in an externally hosted website. The user has to copy the URL and insert this into the Article.
Most competitor apps allow users to upload pictures into an Image Library within the Knowledge app
Thank you for your feedback.
This is a great suggestion! We are working on inline image feature now, so you can copy/paste image or upload image from file explorer, please check release notes.
Sincerely,
PM, Microsoft.
Administrator
Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.