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Views field should also count views via direct link to knowledge article (not popped out from knowledge search)

Carina Kanig on 9/7/2023 7:46:26 AM

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Category: Knowledge Management
STATUS DETAILS
Under Review
Ideas Administrator

Administrator on 2/2/2024 4:22:24 PM

Update - we are investing on Copilot capabilities for Knowledge at the moment and will find relevant opportunities to address these ideas that can help make Copilot better for Q&A.

Comments

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RE: Views field should also count views via direct link to knowledge article (not popped out from knowledge search)

Rhonda InFlorida on 11/3/2023 7:21:56 PM

Carina, thanks for submitting the idea, I upvoted. Can you share where you found documentation on how the View count is calculated? I couldn't find any official documentation that explained in detail. This was the one link I found some high level information: https://learn.microsoft.com/en-us/dynamics365/customer-service/knowledge-search-analytics-cs#metrics-in-article-insights-dashboard

Category: Knowledge Management