Expand images in knowledge articles
Summary
When viewing knowledge articles through the Knowledge Search panel (e.g., in Customer Service workspace or Omnichannel), embedded images appear only as static thumbnails and cannot be expanded, enlarged, or opened in a modal viewer
Custom Font Support in Dynamics 365 Knowledge Articles
Organizations using Dynamics 365 Customer Service require the ability to apply custom and branded fonts within Knowledge Articles to maintain brand consistency across internal and external channels. Current behaviour within Dynamics prevents fonts from being applied consistently, retained reli...
Expand the Visible Display Area of Knowledge Articles in Dynamics 365 Knowledge Search
When a user opens a Knowledge Article from the Knowledge Search results within Dynamics 365, the article is restricted to a narrow central third of the screen. This constrained viewing area significantly limits readability and forces excessive scrolling, especially for articles containing step...
Automated Co‑Pilot Filters for Dynamics 365 Knowledge Article Search
In Dynamics 365 Customer Service, Knowledge Search and Co‑Pilot currently use separate mechanisms to determine which articles are surfaced. Knowledge Search relies on user‑selected filters, whereas Co‑Pilot uses AI‑driven retrieval based on intent and metadata. Because these systems operate in...
Keep Search Bar and Pop-out Controls Interactable When Opening Knowledge Articles via “Selected from Suggested List”
When a user selects a Knowledge Article surfaced through the “Selected from suggested list” option in Dynamics 365 Customer Service Workspace, the search bar and pop-out button controls become non-interactable. This interrupts workflow, prevents rapid...