Dynamic email content: more syntaxes (OR- and CONTAINS condition)
Currently it is not possible to use OR-Conditions or CONTAINS conditions in for dynamic content in the marketing email. OR-Conditions-Use Case: If you want to display content only to contacts from Germany, Austria, Switzerland you have to add three times the same content, for each an own if-cond...
Enhance Ability of Content Blocks to Include Images, Forms, Dividers, Styling, etc. Not Just Text
Today, I can only add simple text to a re-usable content block. There are several instances for almost all customers to have advanced content blocks that include images, forms, dividers, links, different layouts (columns/rows). The content block is very useful IF it can include the proper conte...
Content blocks now support layouts, text, buttons, and more (July 2022 release)
Please see Work with reusable content blocks (Dynamics 365 Marketing) | Microsoft Docs
Content Assist deeper than 2 levels/hops
Currently, there is a limit of two hops ("dots") in dynamic expressions for emails. That means that you can display names (or any field value) of records referenced by a lookup field that is directly on the first named entity, such as: {{Entity1.Entity1LookupToEntity2.Entity2Field}}. But to get...
Ability to include a dynamic event details in a marketing email
Right now you can include an event details in a marketing email but you still need to choose the specific event in which the field values will came from, would be better if the field values from events will be specified through a customer journey so that we can just use a generic email templat...
Real-time marketing supports this via triggers. One can pass event information or a reference to the Event table in a trigger and that information is available for use in Email for defining dynamic text and other pesonalization.
Please see Real-time marketing triggers (Dynamics 365 Marketing) | Microsoft Learn
Thanks
Need to reach deeper into Customer Insights Sync data (Contact -> Account -> ...)
We are an association so much of what we want to communicate is related to a parent account, not the contact specifically. As we can only go two hops on the dynamic content it is severely restricting and renders much of the data we try and pull over via Insights Sync useless. Would be great if...
In Real-time we do support upto 6 hops along with the ability to set starting point as Account (see Personalize content using pre-defined dynamic text (Dynamics 365 Marketing) | Microsoft Learn). We do not plan to support these in Outbound.
Supporting a way to bring in data via API is on our backlog.
Thanks
Product Manager, Personalization
Dynamic content that doesn't require html
Hi team, It's very frustrating that if we want to send an email to clients from different industries or markets and want to apply dynamic content to personalise the client experience based on their requirements that we have to insert blocks of html code before and after the blocks we want to be...
"Conditional content" w/o needing HTML coding that allows multiple OR conditions is released as of Sep'2022 release. In a future release we will support more operators.
Please continue to proviude feedback so we can improve the feature further.
How to use conditional content (Dynamics 365 Marketing) | Microsoft Learn
Sincerely,
PM, Dynamics 365 Marketing
Improvements for Email sending and Email personalization in Customer Insights - Journeys
1. In Real-time Journeys email personalization, it should be possible allow more than one condition hop when filtering personalization data in the Email builder. For example, we create an N:N relationship between Contact and Account with the table RelatedContact. It...
Displaying the monetary format in emails for monetary fields.
For fields we are specifying as datatype=Currency, if we dynamically populate that value in an email, it should populate appropriately. Currently, it will populate correctly on the contact form ($1,200.00), but when we populate it in an email, it will send as (1200) with no currency symbol, no ...
Thank you for your feedback!
This is a great suggestion! However, we feel there should be more community votes to have this idea implemented.
Sincerely,
PM,
Dynamics 365 Marketing
Custom attributes and relationships on content settings
+ Created a Content setting with Development entities have relationship as N:1 + Using above content settings trying to add in dynamic content settings. + While click on preview facing below Errors : Unsupported Relationship property and Unable to retrieve the data because unexpected values is ...
Real-time marketing now supports Brand profile that replaces Content settings. Brand profiles can be extended with custom fields and are available for perosnalization.
Dynamic email template - with Events fields
It would be nice if there will be a feature wherein we can create an email template that would contain dynamic Event entity fields. So that we can just create one template that will be used to different events and it will still capture the event name and event details. Thanks!
This is now supported in Real-time marketing. For a triggered journey, trigger can include a reference to the desired Event that is accessible in the email. For a segment journey, the template can use specific record access (see Personalize content using pre-defined dynamic text (Dynamics 365 Marketing) | Microsoft Learn)
Sincerely,
PM,
Dynamics 365 Marketing
Administrator
Thank you for your feedback!
"Conditional content" w/o needing HTML coding that allows multiple OR conditions is released as of Sep'2022 release. In a future release we will support more operators.
Please continue to proviude feedback so we can improve the feature further.
How to use conditional content (Dynamics 365 Marketing) | Microsoft Learn
Sincerely,
PM, Dynamics 365 Marketing