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Right now you can include an event details in a marketing email but you still need to choose the specific event in which the field values will came from, would be better if the field values from events will be specified through a customer journey so that we can just use a generic email template that contains important event details like date and location rather than creating a huge number of emails.

Category: Personalization
STATUS DETAILS
Completed
Ideas Administrator

Real-time marketing supports this via triggers. One can pass event information or a reference to the Event table in a trigger and that information is available for use in Email for defining dynamic text and other pesonalization.
Please see Real-time marketing triggers (Dynamics 365 Marketing) | Microsoft Learn

Thanks