Right now you can include an event details in a marketing email but you still need to choose the specific event in which the field values will came from, would be better if the field values from events will be specified through a customer journey so that we can just use a generic email template that contains important event details like date and location rather than creating a huge number of emails.
Comments
have there been any updates on this?Its kind of shocking this functionality isn't available, and is proving to be a massive limitation of the marketing email functionality (especially coupled with the reliance on handlebars to pull in most details).
Category: Personalization
Any news on this? I am working with a client who executes ~900 events per year, and having ability to define dynamic email fields in the customer journey would help a lot. Would be useful with normail email marketing, too.
BR,
Tommi
Category: Personalization
Administrator on 2/10/2023 4:32:58 PM
Real-time marketing supports this via triggers. One can pass event information or a reference to the Event table in a trigger and that information is available for use in Email for defining dynamic text and other pesonalization.
Please see Real-time marketing triggers (Dynamics 365 Marketing) | Microsoft Learn
Thanks