Log the Auto Number trace to the Plugin Logs
Move Field Service Section Headers Below the Section Separator Line
Currently the Section header label (i.e., Incidents, Bookings, etc) is separated by a line above the rest of the Section detail fields. When there are multiple sections on a page, it looks like the Sections header labels are off by one. Below is an example. The Bookings header label appears to...
Dynamics 365 Field service Service work orders Cancelations by reason codes enforcement
Wish there is a future option to easily visualized service work orders by cancelation reason codes. Not featuring reason codes for cancelled service orders, we may potentially track cancelled service orders by reason code outside the system.
Dynamics 365 Field Service option to integrate with legal entity fixed assets
Future featuring option to integrate with legal entity fixed assets records (e.g. Maquiladora) maybe optimum, in addition to supply chain or asset management customers. Not featuring integration with legal entity fixed assets, user may potentially not easily track and document fixed asset or fix...
Dynamics 365 Field service warranty tracking and ledger posting
Wish we future feature the option to easily track warranties along with warranty ledger posting, warranty retrieval and easy warranty accrual and warranty deferrals after warranty may had expired.
Accessing Work Orders easily in custom workspace
Currently, having a list of work orders in a custom workspace does not allow you to open right into a specific order. Instead, from the list you click the hyperlink to a work order, it opens an intermediate list page outside of the workspace that you then have to click into to open the work order...
Add relationship between Work Order Service Task and Incident Type Service Task
When the Work Order Service Task is generated from Incident Type (OOB logic), the ‘Name’ field (on Work Order Service Task) is populated with Service Task name (Task Type Name) I think in many scenarios it would be better to use Incident Type Service Task name instead. It would be ...
Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Jason Cohen
PM, Dynamics 365 Field Service
Add option to Work Order Type to get taxable from Service Account
Currently, the work order inherits the Taxable (Y/N) value from the Work Order Type assigned. Often, whether the order should be taxable or not is actually a property of the type of account. Recommend adding the Taxable field to the Account entity and adding an option set field to the Work Ord...
Thank you for your feedback.
Currently, this is not in our roadmap; however, we are tracking it and, if we get more feedback and votes, we may consider it in the future.
Sincerely,
Jason Cohen
PM, Dynamics 365 Field Service
WorkOrder not refreshed after resource booking
Not to be refreshed Work Order Form once a Resource_Booking is created via "Book" button and clicked Book&Exit. The page remain unchanged, and requires MANUAL Work Order refresh action STEPS: Go to Case Create WOrkOrder Click "Book" Select Resource Click "Book&Exit" ISSUE: the Main Wor...
Thank you for your feedback.
I really like this idea. I'm going to look into whether this is possible and, if so, how much work it would require and whether there are any complexities to consider around refreshing the form. That said, currently this is not in our roadmap; however, we are tracking it and may consider it in the future.
Sincerely,
Jason Cohen
PM, Microsoft
Allow us to have the BPF on the new work order form for Copilot
I've read that, by design, the new Copilot form for work orders hides the BPF. I don't understand the logic behind this; we should be the ones to decide if we want to deactivate the BPF or not. Copilot does NOT make this form redundant as my BPF for work orders has many embedded workflows and ...
Administrator
Thanks for sharing, we are monitoring the need for warranties in the solution, and encourage others to vote for this Idea.