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Given by the fact, that OOB the currency on work order has to be same as currency on service account (or the billing account respectively), we are faced the issue, that the custom solution cannot automatically create the work order, based on a quote, if the linked accounts do not have the same currency.

 

Model situation(s):

1. The company that is being billed has child companies (accounts) with different currencies.

When user creates a work order, he wants to have INR as a currency on a work order. Service Account on that work order has INR as a currency, and a Billing Account with CHF as default currency. This causes an error when creating a work order, because Billing Account and Work Order currency are not the same.

 

2. There is no billing account on work order (billing account is the same as service account) with CHF as a currency, but we need to set work order currency to INR, because this is billed in India and currency must be in rupees. This also throws an error because currency of Service Account is not the same as currency on Work Order.

 

Expected solution:

There will be no limitation on work order currency and all totals will be recalculated to work order currency, regardless of currency on service or billing account.

Category: Work order
STATUS DETAILS
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