Hi,

The Incident Types and the related Incident Type Service Tasks serve as templates for the Work Order Incident and Work Order Service Tasks. There Microsfot logic already clones the information from the template tables into the ones associated to the Work Order. Since all these tables are customizable we would like to enhance them with more fields so we can see them reflected the tasks.

So our use case is to provide additional information in the Incident Type Service Tasks and have our custom fields being mapped automatically to the related Work Order Service Tasks. At the moment this is not possible and we are using a workaround of copying the information into an OOB field to get our data mapped into the Task.