47

Duration - Display in Hours, not in days or minutes

When we plan a job/service or similar we have contract/agreements/estimations (or similar) where we state the work needed in Hours to perform this job.


To have duration display as e.g.3,75 days is utterly confusing, someone looking at that would think this job would take almo...

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2 Comments

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Category: Work order (95)

STATUS DETAILS
New
33

Ability to enter a negative line item on a work order

Currently if a correction is required in the billing of a Work order, there is no ability to correctly apply a negative value. You are able to enter a negative Quantity and/or a negative Unit Amount. However, if the result is a negative amount, the system automatically sets the value to $0.00 r...

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5 Comments

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Category: Work order (95)

STATUS DETAILS
Needs Votes
28

Recalculate est. travel time on booking when address changes on work order

Scenario: Customers that have the need to change the address of a work order when the field worker is already traveling to the destination. This could be because D365 Field Service is used to deliver or pick up items, or maybe the application is used for nurses to care for a patient, and the pati...

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8 Comments

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Category: Work order (95)

STATUS DETAILS
Under Review
21

Work order attachments do not print with Work order when 'Print attached documents' set to Yes

Please fix this.


Details for issue 516949 (dynamics.com)


Issue 516949 - Resolved

Work order attachments do not print with Work order ...

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5 Comments

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Category: Work order (95)

STATUS DETAILS
New
10

Write-In Products for Work Order Products

Please could you include the option to add 'write-in' products as Word Order Products, in the same was as can be done on Invoices. The business rationale for this is that there can be items that aren't individually stock controlled, but the business would still like to add to invoices. Having ...

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0 Comments

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Category: Work order (95)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and, if we get more feedback and votes, we may consider it in the future.

Sincerely,
Jason Cohen
PM, Dynamics 365 Field Service

6

Create Work order from Power BI system dashboard

With Power BI report/ dashboard getting enabled as a system dashboard in model-driven apps (in 2020 wave-2 release), field service organizations can make data-driven decisions and generate trackable actions in the form of work orders. Enabling organizations to create work orders directly from Pow...

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1 Comments

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Category: Work order (95)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks, Rakesh. I think this idea could make sense. Before we commit to doing work on this concept, we'd like to see how the community feels about this concept. Let's give it some more time to collect more votes.

Thanks, again.

Jason Cohen
PM, Dynamics 365 Field Service

6

BUG - Change from Potential Customer to Account for Oppty convert to Work Order

When converting an opportunity from Opportunity to Work Order you are reading from the Potential Customer field. You should not be using this field any more. Sometimes the Potential customer gets stuck on contact, and then you get an error when trying to convert. Please use the Account field o...

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0 Comments

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Category: Work order (95)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for reaching out.

Your suggestion seems like it may be a product bug. Please reach out to the relevant support channels as specified in Product support (http://go.microsoft.com/fwlink/?LinkID=616937). If this is a bug, we would love to get it addressed.

Sincerely,
Jason Cohen

PM, Microsoft.

5

Add price list field in the work order creation form in Field Service for Outlook

We cannot find the price list field in the form displayed in the Field Service for Outlook Add-in, whereas this field is mandatory.

Form is not customisable.

For us it is not possible ...

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0 Comments

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Category: Work order (95)

STATUS DETAILS
New
5

Auto-Generate Property Logs for Work Order Incidents the way Service Tasks and Products can be generated

Scenario:

Technician is assigned Inspection/Audit Work Order and needs to capture telemetry/asset properties as for asset as of current time.

Currently, technician must manually create property asset logs and the reading time must be the created on date/time. This...

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3 Comments

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Category: Work order (95)

STATUS DETAILS
New
3

Dynamics 365 Field service warranty tracking and ledger posting

Wish we future feature the option to easily track warranties along with warranty ledger posting, warranty retrieval and easy warranty accrual and warranty deferrals after warranty may had expired.

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0 Comments

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Category: Work order (95)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thanks for sharing, we are monitoring the need for warranties in the solution, and encourage others to vote for this Idea.