85

Allow to create a work order for a contact (not account)

Field Service today only supports creating Work Orders for a Service Account. It would be great to also support Contact (so we can support the B2C scenario).

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17 Comments

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Category: Work order (99)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future. As you're likely aware, all of our data is associate to service accounts so this would be a significant shift, however, if there's enough demand, we would consider making this change.

Sincerely,

Jason Cohen

PM, Microsoft

66

Site calendar

When the service account is something like a store, it may be useful to track their opening hours in the same way as we have working hours for a resource.

The time window of a work order only works if opening hours are the same each day. However if the store is open Mo-Fr 8am-8pm, but o...

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8 Comments

Read more... 8 Comments

Category: Work order (99)

STATUS DETAILS
Under Review
Ideas Administrator

Hi Alexander, 

Thank you for submitting the idea. This is a valid idea, and we will consider it for a future release. If this is seen as a need for others please continue to vote on the feature. 

Shloma Baum

PM, Microsoft

17

Product Bundles in Field Service for Work Orders

Currentyl it's possible to create product bundles in Field Service, but I can't set the Field service product type. So it's not possible to use them on the Work Order.

It would be super helpful if product bundles could be used on the Work Order.

It's a frequently asked requiremen...

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0 Comments

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Category: Work order (99)

STATUS DETAILS
New
15

Enhance Email Functionality in Work Orders for Field Service

We have identified a significant gap in the functionality of Microsoft Field Service that we believe, if addressed, would greatly enhance user experience and efficiency. Currently, when creating an email from a work order, the system does not automatically populate the "To' field.

This f...

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0 Comments

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Category: Work order (99)

STATUS DETAILS
New
2

Improve Booking Status Component in Field Service Forms

I would like to highlight a limitation of the Booking Status component in Field Service forms. As mentioned by the Microsoft support team, this component is designed for a small number of statuses. When there are more than about ten booking statuses, the component behaves unpredictably, causin...

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0 Comments

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Category: Work order (99)

STATUS DETAILS
New