Dynamics 365 Customer Voice

Toyota Motors Europe is currently using Customer Voice product to design and distribute the survey to their customers across different countries in Europe.

In one of the questions we have added a Toyota email address and because of @ it automatically creates it as a mailto expression, but we don't want it to turn into a hyperlink because it's an opt out question and draws customers attention and increases the number of customers opting out of our future surveys.

We want to have an option of removing the hyperlink.

It will be nice to have this feature in upcoming customer voice release.

We have discussed this with MS team against ticket no - TrackingID#2304270050001695 and they suggested to post this here as an idea.

While in an Account, make the Contacts section view selectable to a default, and/or save the Contacts view changes

It would save me if my Outlook D365 interface would default the Accounts & Contacts to my default views used by D365. I hate having always to use switch the view. I hate wasting time on repetitive tasks.

The Queue can't be saved until and unless we tick the option of advanced queue for first time and we couldn't change from advanced queue to basic queue if we don't want advance queue. If we want to save queue as basic queue we need to tick the advanced queue and untick again before saving it.

In Dynamics 365 CRM we cannot convert advance queue to basic queue, Microsoft should look into it and should give privilege to customer to convert advance queue to the basic queue.

When Mail is delivered to Recipient mailbox server they might be having some security policies due to which the mail gets scanned and due to this the status would get updated to Read and Opened. Suggested idea is to perform design changes on the marketing email server responsible for the survey distributions, to reflect appropriate statuses, and in case where external policies restrict the server information, to at least have the status as "Delivered" instead of Read or Opened, as overall currently, this results in inconsistent survey delivery statuses and can cause confusion in businesses.

This idea is raised on behalf of a customer that I've worked with as a Microsoft Dynamics Support Engineer and the information about how the marketing email server is currently designed was provided by a member of the Product Group team during a session with the customer. PG member has already acknowledged that this is currently a design limitation and potential changes are being discussed internally.

We need the user to add one or more names to the form.

We need a pop-up so that they can add either one, two, or more names to the list.

Currently, we have to create multiple questions, so they would be able to add those names in different fields.

This would be really good if you are building one core Voice project at your company and then do the send out to all regional s with your core without destroying the transnational the regions has done and the invite templates.

What i have seen is the update function deletes the translations on survey and the invite templates are also deleted.

Is it possible that those things are kept but only the survey is updated. And it should only update the default language suvery en-us maybe. So semi a semi update function.

Hello,

Early last year I used customer voice in the past for program registration for external users and I found the rich logic, branching, and branding features very useful, and that is why I used it instead of the basic MS Forms. I also created a power automate flow with the MS forms connector and used the trigger "When a form is Submitted" amongst other actions. This worked perfectly for what I needed it to do. So this year we want to repeat the same project for our external uses to register a program, but was told that the MS Form connectors do not support the Customer voice forms. The customer voice connector is not useful to use because there is no Trigger for what I need it to do. So please can you add a trigger for a "When a form is Submitted" and the "get details of the form" action to your list of enhancemnet? This will be greatly aprreciated!

Thank you

Allow Customer to design a Home Page before they begin the survey

In our Canvas App, we tried add picture control and upload attachment control. But neither of them can be selected multiple pictures at once in mobile phone. User need to select one and add more multiple times for multiple pictures.

We got feedback from business user that this function is inconvenient for them.