Mazher Mohammad

The Queue can't be saved until and unless we tick the option of advanced queue for first time and we couldn't change from advanced queue to basic queue if we don't want advance queue. If we want to save queue as basic queue we need to tick the advanced queue and untick again before saving it.

In Dynamics 365 CRM we cannot convert advance queue to basic queue, Microsoft should look into it and should give privilege to customer to convert advance queue to the basic queue.