Suggested by Konstantin Vulev – New
When Mail is delivered to Recipient mailbox server they might be having some security policies due to which the mail gets scanned and due to this the status would get updated to Read and Opened. Suggested idea is to perform design changes on the marketing email server responsible for the survey distributions, to reflect appropriate statuses, and in case where external policies restrict the server information, to at least have the status as "Delivered" instead of Read or Opened, as overall currently, this results in inconsistent survey delivery statuses and can cause confusion in businesses.
This idea is raised on behalf of a customer that I've worked with as a Microsoft Dynamics Support Engineer and the information about how the marketing email server is currently designed was provided by a member of the Product Group team during a session with the customer. PG member has already acknowledged that this is currently a design limitation and potential changes are being discussed internally.