Dynamics 365 Customer Voice

Hi! We use customer voice extensively for collecting data from end consumers. Surveys are largely distributed through social media. We receive very good response through this channel from new and potential customers useful to the business. However, there is no way of tracking the respondents or capturing their consent for adding them to our database and including them in future communications. It would be great if we can use this opportunity to also provide a checkbox (similar subscription list functionality in the marketing forms). This way they can directly be added to subscription lists of their choice.

Wish there is future option to approve customer voice satisfaction rating approval, not featuring an approval on ratings, we may not be in compliance with rating valuation, monitoring, effectiveness, etc... Featuring customer rating approval on surveys collection feedback maybe optimum, for purpose of monitoring. (e.g. customer service, budget ratings, customer sales order, etc..)

Oftentimes Field Service Techs collect CSAT questionnaire responses when they complete a Work Order. They do this on their device. Field Service has Inspection functionality which can be used for this purpose and the data appears to be structured the same way as surveys, but they sit in different tables. it would be good to be able to set this up as a survey. Also in Field Service you would need an option to lock the survey once it has been populated.

When we add "Other" as a option to as an answer for a question , end user can edit the other option and put as anything instead of Other . Can we have a option to Other as non editable field

We have a custom entity called events. Contacts are linked to events through another custom entity event attendees. Feedback surveys are sent for each event to each event attendee. It would be useful to connect the relating survey responses to the event custom entity.