1

Provide security role to limit Resco mobile users to not have access to web app

Some clients do not want field service technicians who use the mobile Resco app to also have access the desktop/web application. There should be an privilege in the security role to enable/disable access to desktop application.

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Category: Mobile (56)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for the feedback. You should be able to achieve this by assigning a technician a role for a mobile project for Field Service Mobile that is not also assigned for an app module. App modules are used for accessing the web client, while mobile projects are used for accessing Field Service Mobile. 

Thanks,

Field Service PM Team 

1

Field Agend End of work report in PDF

It could be helpful to allow to field technician's to create directly from the field service app an end of work report in PDF ready for beeing sent to the customer.

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Category: Mobile (56)

STATUS DETAILS
Completed
Ideas Administrator

PDF reports are now available in FSM app version 12.1.212+

Thanks,

Field Service PM Team 

1

Hololens crime scene reenactment

It would be really fantastic if the hololens could be used to give a realistic recreation of a crime scene with a 360 degree perspective. This could be used to help lnvestigators revisit crime scenes after they have been destroyed and as a teaching tool for realistic education in crime investi...

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Category: Mobile (56)

STATUS DETAILS
Declined
Ideas Administrator

This is certainly an interesting idea; however, this is not something that we would implement for Dynamics 365 for Field Service.  That said, you should check out a showcase with one of Microsoft's partners doing just this: https://www.youtube.com/watch?v=4UHN8G5BM-8

Thanks,

Field Service PM Team

0

Easier previewing / evaluation using Demonstration Mode or Server

Pain point: After I download the Field Service app, I cannot actually test it out, because no Dynamics Server is yet configured. It would be much easier for me to evaluate Field Worker as a solution, if it had a pre-configured demonstration server / business. By contrast ESRI Field Worker show...

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Category: Mobile (56)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

Jonathan Baker PM,

Microsoft.

0

Long labels are splitted at the middle of the mobile screen

Long labels are splitted at the middle of the mobile screen leaving the other half for the textbox, it is not very functional when capture long information in the textbox. The long labels should cover the entire mobile screen and set the textbox down or can to adjust the presentation.

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Category: Mobile (56)

STATUS DETAILS
Under Review
0

An option to set a frame for singature fields

The borders of signature fields are hard to identify, since those fields do not have frames.

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0 Comments

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Category: Mobile (56)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. We are reviewing this request.

Thanks,

Jonathan Baker

PM, Field Service Mobile 

0

wireless bluetooth printer capabilities

In my scenario we need the ability to print receipts when drivers are out in the field. I don't see any documentation regarding this feature. A little background on existing implementation. We have internal app developed using NativeScript which handles the field service driver process. Within...

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Category: Mobile (56)

STATUS DETAILS
Needs Votes
0

Field Service look up control is very confusing

Please fix the control and make it useable as I have to change the status all the time in WO.

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Category: Mobile (56)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

Jonathan Baker, PM,

Microsoft.

0

Location tagging with photos

It will be wonderful if we can tag location while taking photos in the Work Order/Bookings. Use case: Technician went for an inspection/fix/repair. After the job done, the technician takes the photo in the Work Order/Booking, and the location gets tagged with it. How will it help? 1. Confirmat...

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Category: Mobile (56)

STATUS DETAILS
Needs Votes
Ideas Administrator

This is a great idea, thank you for submitting your feedback.

Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

Jonathan Baker, PM,

Microsoft.

0

Bookable resource Booking Form Customization

In Bookable resource Booking Form if i don't want to show work order form details. will i able to achieve it? i want to hide that work order details in some booking status. is there a way?

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Category: Mobile (56)

STATUS DETAILS
Declined
Ideas Administrator

Hello!

Yes, this can be achieved via business rules. See this documentation here to get started: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-business-rules-recommendations-apply-logic-form

Thanks,

Field Service PM Team