Our maintenance workers are operating in locations where mobile connection is not available. As such they must download all the required data to their device at the start of the day so that they can work in offline mode later. Due to the amount of data, the initial downloading takes about 75 minutes and subsequent daily refresh can be up to 20 minutes.

The Microsoft Dynamics 365 app on iPad will stop data download if the device is in sleep mode. Unfortunately all our company managed devices are pre-configured to lock up the screen after 2 minutes of inactivity. The only option our workers have at the moment is to keep their device awake by tapping it every now and then until the download is complete.

Capability of your mobile app to download offline data in sleep mode in mobile devices will be highly beneficial to your customers.
Category: Mobile
Ideas Administrator


Thank you for the feedback. Unfortunately we are unable to act on this ask due to device OS restrictions. 

You may be able to help mitigate this issue with further optimization of your offline profile to reduce data volume which will reduce sync time. If you have questions on this, please reach out to Field Service Mobile Feedback fsmfeedback@microsoft.com


Thank you,

Field Service Mobile PM Team



By the time download is completed and my device is ready to go, my iPad is down to 75% battery.

Category: Mobile