1

Chat functionality on the new mobile app

It would be great to have a real-time collaboration feature on the new mobile application that lets field technicians chat with each each other, and share information. Please make it flexible so it can be ad-hos or around a particular entity. Thanks

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Category: Mobile (56)

STATUS DETAILS
New
1

Provision option to enable enterprise to force the authentication mode for field service mobile (xamarian)

Hello PM team, Thanks for wrapping intune sdk for Field service mobile (Xamarian) app. https://experience.dynamics.com/ideas/idea/?ideaid=74e553ca-936a-e911-b047-0003ff689546 But currently the intune app protection policies (MAM) will work only when user selects OAuth2. If user logs in using st...

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Category: Mobile (56)

STATUS DETAILS
New
1

Calendar View - Show week view like outlook.

For some people a calendar is a lot easier to read than looking at a list. It would be better to have the Outlook type Week view for calendar when looking at FS Bookable Resource Bookings

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Category: Mobile (56)

STATUS DETAILS
Needs Votes
Ideas Administrator

T

1

Show Destination Addresses in Field Service Mapping Navigation

Bug fix needs to be implemented to show destination address rather than the person's name or longitude/latitude as a destination when you map directions on a Field Service booking. I have been told that there is a potential fix to this issues in Bing maps but there is no timeline for implementat...

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Category: Mobile (56)

STATUS DETAILS
Planned
2020 Release Wave 2
Ideas Administrator

Hello,

Thank you for the feedback. We are planning to address this with Bing Maps on Windows in an upcoming application update.
This would not be addressed with Google maps or Bing on other platforms.

 

Thanks,
Jon
PM Field Service

1

Configuration Menu

Because the Field Service Mobile application is designed for field technicians, and in many sectors it is literally the field, it is necessary to take into consideration that these people do not have a high level of technological knowledge. The Field Service Mobile application does not allow vari...

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Category: Mobile (56)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for the feedback - this is not an ehnacement we will make to the current Field Service Mobile application. We recommend you try out the new Dynamics 365 Field Service Mobile application which has a different navigation model that keeps settings and configuration out of the primary view of a technician.

 

Thanks,

Field Service Mobile PM Team

1

The ability to complete Forms Pro Surveys within Field Service Mobile

I see that Resco have Inspections which has is great for completing surveys while offline on the mobile, but this can be quite costly to require a license to use it. I suggest that Microsoft use Forms Pro for achieving inspection like functionality for Field Service Mobile so users can complet...

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Category: Mobile (56)

STATUS DETAILS
Planned
2020 Release Wave 2
Ideas Administrator

Thank you for your feedback.

Field Service Mobile Inspections is currently available in Early Access and will be GA within Wave 2 2020.

Sincerely,

Field Service Team

1

Dynamics CRM Mobile App feature

Implement "Convert to Work Order" button in the Dynamics Mobile App. Currently it is missing form the App. The only way to use it is to install another application that for the customer is time consuming and overloading the devices.

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Category: Mobile (56)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for submitting your idea.

If you are speaking about the Field Service Mobile app, we do not have any plans to support convert to work order from a case. In the Dynamics 365 for Phones & Tablets app, we do not have any plans to support that action offline. However, if you are using the Unified Interface, you should be able to achieve any actions that you can in the web in online mode. 

Thanks,

Field Service PM Team 

1

Timestamp Source should be captured as "Mobile" even Mobile App is being used in Online Mode.

Timestamp Source is behaving differently in case of offline mode and Online mode.

As per our understanding Timestamp Source should be captured on the basis of source(Mobile/Desktop) not on the basis of mode(Offline/Online).

As I came to know from internal team Field S...

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Category: Mobile (56)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for the feedback. This request is under review.

Thanks,

Jonathan Baker, PM

Field Service

1

Time control should have cancel(x) and accept(checkmark) buttons, like the date control has.

In the Field Service Mobile app, changing the date opens a spinner control that allows changing the components of the date. At the bottom of this control are buttons to cancel or accept the change. Changing the time opens another spinner control that allows changing of the components of the ti...

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Category: Mobile (56)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for the feedback. We are reviewing internally how best to format the date time controls and will circle back here once we have a planned change. 

Thanks,

Field Service PM Team 

1

Display technician daily tour on Field Service mobile apps

Many customer ask us to display the technician daily tour on the map in mobile apps. It will be great that technician can see the same information as the schedule board on web client. Some advanced features could be great also for managing the travel of technician, as for exemple change Ressou...

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Category: Mobile (56)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for the feedback. We will not be picking up this feature in the Field Service Mobile application.

Thanks,

Field Service PM Team