I would like the ability to disable the setting that keeps users in their positions on the schedule board
Currently there is no way to disable the setting that keeps a user's position on the schedule board.
Adding this functionality will improve the experience for our customers.
Schedule assist should only return distinct resource groupings when "Results per interval" is increased
For requirement group jobs the Schedule Assistant returns the same group of resources multiple times where they are capable of completing one or more of the resource requirements within the group when the "Results per interval" is increased >1.
For example the following combinations woul...
Request for the configuration from the Default schedule board to be saved for the Schedule assistance in Field service
When user is making changes on the default schedule board, the same setting will not be carries over to the schedule assistance's schedule board.
Please help to make the necessarily change to this feature so that the setting can be carries over for the schedule assistance.
Picking Cases from Queue auto opens the case. This action should be configurable
When a Contact Center agent picks multiple cases from the queue, the Cases all auto open in new tabs in the Workspace...
The auto open is OK if they just pick one case, as they would normally want to then open this single case to work on.
...
Request to add "Set Recurrence" feature in "Time Off Request" form
Current Design ============= - Current out of the box design doesn’t have a recurrence feature in the "Time Off Request" form side - Business (end users) perspective, there would be already arranged daily or weekly meetings - In that case, end users should create this "Time Off Request" ...
Support of HEIC file format
the custom button that we are using to upload pictures in Field Service App/WEB currently does not support HEIC format in Inspection template entities and more. we would like ability to have the format HEIC supported.
Crew resources availability should be visible on the schedule board
When resources are assigned to a crew they are blocked out on the schedule board and their individual availability is not visible. The UI should be updated to support both individual visibility and resource availability to make it easy to determine if a resource of the crew has a different av...
Scheduler Board- Request to Extend Maximum Days for 'Number of days displayed in days view'
'Number of days displayed in days view' to be 30 days. The current maximum allowed is 14 days. Please provide support to change the maximum days from 14 to 30.
Icon depicting the hierarchy chart of a customer asset
In classic Web UI it was possible to add an icon depicting the hierarchy chart of a customer asset structure. This way it was pretty obvious for a user to see if a customer asset had sub-assets and could be viewed in a hierarchy. In the new UI, the hierarchy is still available, but the icon in...
Thank you for your feedback.
The platform released this feature as part of the functionality in October 2019.
Sincerely,
Jason Cohen
PM, Dynamics 365 Field Service
Ability to show [Save & Close] button for Booking Recurrence (Monthly) on IE browsers
Unlike Google Chrome and Firefox, Internet Explore does not display [Save & Close] button on a form when setting Booking Recurrence for Monthly in the Field Service solution.
The button cannot be displayed or been cut off from the form.
Thank you for reaching out. We expect our product to work on all supported browsers. If true, your suggestion seems to be a product bug.
Please reach out to the relevant support channels to evaluate whether this is a bug or a local issue. Thanks for sharing and please keep your ideas coming.
Sincerely,
PM, Jason Cohen
Microsoft.
Administrator
Thanks for your feedback.
Can you please help us understand how this would be different than simply modifying the users' hours or having a work hours template that can be applied to define recurring times where the user is not working? It sounds like you're saying that the user is out on a recurring basis and unavailable from working hours. If so, it sounds like modifying the work hours calendar would give you the desired results.
If that's not a valid approach, I'd love to better understand the details to make sure I grasp the underlying need for a recurring Time Off Request.
Thank you,
Jason Cohen
PM, Microsoft