24

Add Two-Option field to Service Task entity to indocate completed

Most organizations consider work order service tasks as either complete, on not complete, which would be better represented by a two-option field as opposed to a percentage.

Add a two-option field to the Work Order Service Task entity and set the percentage field to 100 when the value ...

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5 Comments

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Category: Field Service (53)

STATUS DETAILS
Under Review
19

Asset maintenance calendar/report

In particular in Discrete Manufacturing, lots of preventative maintenance work orders are created. Many customers have been asked for a way to visualize assets and the associate (PM) work orders, either as a calendar or as a Gantt chart. This is also helpful when you have a number of asset at ...

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2 Comments

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Category: Field Service (53)

STATUS DETAILS
Needs Votes
Ideas Administrator

This is a concept that we like a lot. This is something we've begun to look into but we'd love to see this idea get more votes to confirm our thinking, as well. We may also reach out to better understand the kinds of scenarios where you think this will be used.

 

Thanks,

Jason Cohen

PM, Microsoft

18

Track serialized inventory

Allow for products to be serialized or non-serialized. If serialized inventory be able to track serial numbers. Logic to ensure inventory does not go negative and serial quantity is appropriate.

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1 Comments

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Category: Field Service (53)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

Shloma Baum

PM, Microsoft

8

Carry SLA over from Case to Work Order

In many instances, a customer calls into a call center for an issue. If it meets an SLA condition, the clock starts. Many customers have SLAs for First Response (Case), arrival and resolution. In many instances, Arrival KPI / SLA begins on first call, not when the Work Order is converted from ...

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0 Comments

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Category: Field Service (53)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks for sharing this idea.

As it is currently described, it seems like you these are still Case specific SLAs (the Case is where these things would be tracked an owned. What it sounds like you're really suggesting is passing back some specific time stamps based on the related work orders or related work order bookings.

Effectively, it sounds like you want to be able to fail or succeed certain types of SLAs at the Case level based on WO events.

Is that correct? If not, perhaps you can describe an example in enough detail to help me better understand the ask.

 

Thanks,

Jason Cohen, PM,

Microsoft.

7

Personal views on Schedule Board

Our customer works with a lot of dispatches. Each dispatcher has their own group of requirements (based on i.e. Territory or Resource groups). These dispatchers would like to set up their on personal Schedule Board with their pre-filled Requirement views. Currently they cannot do that, because: ...

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0 Comments

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Category: Field Service (53)

STATUS DETAILS
New
5

Negative Line items on Purchase Orders and Sales Orders

Purchase Order integration - does this allow for negative purchase orders? In FO they use negative PO lines or a PO with a specific type to allow for parts to be returned. Currently there is logic with Field Service that prevents us from accepting those negative lines. CDS but Dual Write cannot...

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1 Comments

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Category: Field Service (53)

STATUS DETAILS
New
1

Add Warranty Management in Field Service

Warranty Management is very common stuff in the Field Service management process, almost every customer who shows great interest in D365 Field Service will require it, hope we can have our 1st party feature coverage for this common but critical management process, after all, our competitor has it...

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0 Comments

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Category: Field Service (53)

STATUS DETAILS
New
1

Schedule board Map's Date

In the Schedule board's Map view in Hourly view, the Date. The selectable dates are based on the number of days shown in the Gantt, however when I switch to anohter date, it does not update (or jumbp) to the date on the Gantt. This would be a useful, when planning ahead.

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0 Comments

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Category: Field Service (53)

STATUS DETAILS
New