24

RSO: Schedule a Multi-Day trip

It should be possible to setup RSO scheduling a Multi-day trip.

This is a strong requirement. A lot of our customers schedule resources for multi-day trips (without returning to Office/Home for x days).

This should be setup on resource Level.

In this scenario - a Service e...

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1 Comments

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Category: Resource Scheduling Optimization (28)

STATUS DETAILS
Planned
2021 Release Wave 1
Ideas Administrator

 Thanks Daniel for the feedback, yes, ability to schedule multi-day booking is in our roadmap. 

 

13

Make the documentation for Partner field/project service more available

There are few documentation available online for Partner field/project service on Portals.
Plese make it more available so we can get used to it.

the document which includes

- Explaination of a scenario for Partner field/project service use on Portals.

- Explaina...

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1 Comments

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Category: Resource Scheduling Optimization (28)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback. Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.

Sincerely,

Shloma Baum
PM, Microsoft

8

Truck Routing, Oversized Vehicle, Hazardous material variables in the Travel time calculations.

Allow resources to have specific variables that can be passed through to the routing engine so routes and travel time calculations would be more accurate. Currently our solution is only using Optimistic Car Routes that does not account alternative routes that would take more time when driven b...

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1 Comments

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Category: Resource Scheduling Optimization (28)

STATUS DETAILS
Needs Votes
7

Factor in traffic conditions for RSO and Schedule Assistant

Several customers would like to have the feature to factor in traffic conditions for RSO and the Schedule Assistant.

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1 Comments

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Category: Resource Scheduling Optimization (28)

STATUS DETAILS
Planned
2020 Release Wave 2
Ideas Administrator

Thanks for the feedback, considering real-time or historical traffic for Resource Scheduling Optimization is for our long-term roadmap .

4

Recreate RSO Schedule Board Tab when it is deleted

When defining a new RSO Optimization Schedule, upon saving the record a specific RSO schedule board tab is created based on this new optimization schedule. The problem however is when someone deletes the schedule board tab, you will never be able to create this specific RSO schedule board agai...

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0 Comments

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Category: Resource Scheduling Optimization (28)

STATUS DETAILS
Needs Votes
Ideas Administrator

If dispatcher explicitly deleted schedule board tab ,we assume they don't want it anymore, re-create them automatically might be annoying , suggest to re-create scope if you need to re-create RSO SB tab 

4

Add custom constraints to RSO

 Hi,

it wpould be great if we could add custom constraints that will be taken into consideration in RSO.

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1 Comments

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Category: Resource Scheduling Optimization (28)

STATUS DETAILS
Planned
2020 Release Wave 2
Ideas Administrator

Thanks for the feedback, this is in our long term roadmap to allow user to add constraint from their side. But just try to understand the scenario, is there particular constraint you are looking for at this moment ?

4

RSO - Requirement Resources, add option for Required Resource and enable Constraint (not Objective) to Match Required Resources

This is key for both Field Service and Universal Resource Scheduling.

For Field Service Work Orders, certain Resources are Required on certain Work Orders; for example, because of clearance to access a particular building on a particular military base. Not realistic to create a Skill fo...

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1 Comments

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Category: Resource Scheduling Optimization (28)

STATUS DETAILS
Completed
4

Schedule (book) multiple (bulk) Work Orders

In my company we have the following scenario:

filter some work orders (20-50 items) by street and schedule them to a bookable resource person.

Currently this can be done, one by one, but takes a lot of time.

Is there any existent feature that can help us to do this fast...

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1 Comments

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Category: Resource Scheduling Optimization (28)

STATUS DETAILS
Completed
Ideas Administrator

You can leverage Resource Scheduling Optimization to achieve this scenario. For more, please refer to this document https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-overview

3

RSO - Maximum Total Travel Distance/Time, Maximum Number of Visits Per Day Constraints

In several opportunities where short duration jobs are the norm, the client needs to be able to limit the number of visits per day or the total distance traveled per day. These are not objectives, these are hard constraints due to various regulations, some internal, some governmental (OSHA). T...

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1 Comments

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Category: Resource Scheduling Optimization (28)

STATUS DETAILS
Needs Votes
3

Ability to hide Schedule Board tabs launched from the RSO optimization schedule

When you open the schedule board using the button on the optimization schedule, a new tab is generated, this might give you quite a number of tabs. Hiding them works (e.g. by only assigning them to a dummy user) , however if you now try to open them again from the optimization schedule, you en...

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0 Comments

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Category: Resource Scheduling Optimization (28)

STATUS DETAILS
Needs Votes
Ideas Administrator

Suggest to assign that specific RSO SB tab to yourself ONLY instead of dummy user, in that case,  other dispatchers won't see that many tabs, and RSO admin still can access schedule-board tab if needed