1

Feature/Option that locks user experience while RSO in flight

It would be good enhancement for RSO if we have a feature/option to lock manual intervention on Work Orders/Bookings which are picked for Optimization. Users should be notified that the record is being optimized/processed till the time RSO is in flight.


We were experiencing is...

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Category: Resource Scheduling Optimization (37)

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Needs Votes
2

Capacity hours

Would be helpful to have capacity available as a number of hours, we have engineers that work in shifts but are available for a set number of hours within that shift so bookings can come in at any time


for instance - engineer is contracted for 7 hrs working day between the hou...

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Category: Resource Scheduling Optimization (37)

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Needs Votes
5

RSO engine to support Organization Unit constraint

RSO currently doesn't accept Organization Unit as a constraint. This is useful in scenario where specific work order types/products to be scheduled to technicians of specific Org Units. Due to this restriction, we have been forced to create multiple RSO scopes specific to the Org Units which i...

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Category: Resource Scheduling Optimization (37)

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Needs Votes
3

Ability to set travel mode based on Resource Requirement/Resource

My customer wants ability to set travel mode (Driving/Walking/Train) per resource requirement/Resource. The main means of transportation vary from region to region but customer can only set a single travel mode per instance now. 

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Category: Resource Scheduling Optimization (37)

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Needs Votes
3

Create Bookings based on hours, without exact start and end time

We would like to create Bookings (Bookable Resource Booking) based on hours, without entering an exact start and end time: "Start" and "End" should be date only fields. "Duration" should contain the number of hours. It is important that the work is done on a specific day but it is up to the resou...

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Category: Resource Scheduling Optimization (37)

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Needs Votes
1

Product Enhancement

This is about Software Engineers understanding the "Logical Function" similarities, versus the "Physical appearance and Nomenclature" differences. That "Project Functionality" is just a more complex form of "Field Service". That resources need to be Planned, Scheduled, Costed, Charged for both ...

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Category: Resource Scheduling Optimization (37)

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Needs Votes
2

Schedule Service Activities with RSO

I think not every company uses Work Orders but Service Activities like in the Customer Service Hub. So it would be great to give the possibility to schedule and optimize Service Activities with RSO

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Category: Resource Scheduling Optimization (37)

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Needs Votes
1

Resource Requirement is stored according to the 24 hours

We have created our calendar template with 8 hours duration. Project Task is working fine with 8 hours. From Project teams if we generate the requirements, the Resource Request is considering as 24 hours instead of 8 hours. The duration field on the Resource Requirement is stored in days. The fa...

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Category: Resource Scheduling Optimization (37)

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Needs Votes
7

Possibility for Default Reporting Analytics Dashboards/charts on Bookable resources based on their Skill set & ratings

Possibility for Default Reporting Analytics Dashboards/charts on Bookable resources based on their Skillset & ratings. Can we have default reports/dashboards/charts where we can drill down on the basis of a Bookable resource's skillset & ratings? Like the ones we have for the Resource schedulin...

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Category: Resource Scheduling Optimization (37)

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Needs Votes
1

Adding Offset handling for the RSO

At our customer scenario there is a need that technician is taking time after arriving at the customer location. e.g. a huge power plant where a single machine needs to be maintained. The resource need to walk at the customer location to reach the related asset. In some cases an supervisor is re...

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Category: Resource Scheduling Optimization (37)

STATUS DETAILS
Needs Votes