Feature/Option that locks user experience while RSO in flight
It would be good enhancement for RSO if we have a feature/option to lock manual intervention on Work Orders/Bookings which are picked for Optimization. Users should be notified that the record is being optimized/processed till the time RSO is in flight.
We were experiencing is...
Capacity hours
Would be helpful to have capacity available as a number of hours, we have engineers that work in shifts but are available for a set number of hours within that shift so bookings can come in at any time
for instance - engineer is contracted for 7 hrs working day between the hou...
RSO engine to support Organization Unit constraint
RSO currently doesn't accept Organization Unit as a constraint. This is useful in scenario where specific work order types/products to be scheduled to technicians of specific Org Units. Due to this restriction, we have been forced to create multiple RSO scopes specific to the Org Units which i...
Ability to set travel mode based on Resource Requirement/Resource
My customer wants ability to set travel mode (Driving/Walking/Train) per resource requirement/Resource. The main means of transportation vary from region to region but customer can only set a single travel mode per instance now.Â
Create Bookings based on hours, without exact start and end time
We would like to create Bookings (Bookable Resource Booking) based on hours, without entering an exact start and end time: "Start" and "End" should be date only fields. "Duration" should contain the number of hours. It is important that the work is done on a specific day but it is up to the resou...
Product Enhancement
This is about Software Engineers understanding the "Logical Function" similarities, versus the "Physical appearance and Nomenclature" differences. That "Project Functionality" is just a more complex form of "Field Service". That resources need to be Planned, Scheduled, Costed, Charged for both ...
Schedule Service Activities with RSO
I think not every company uses Work Orders but Service Activities like in the Customer Service Hub. So it would be great to give the possibility to schedule and optimize Service Activities with RSO
Resource Requirement is stored according to the 24 hours
We have created our calendar template with 8 hours duration. Project Task is working fine with 8 hours. From Project teams if we generate the requirements, the Resource Request is considering as 24 hours instead of 8 hours. The duration field on the Resource Requirement is stored in days. The fa...
Possibility for Default Reporting Analytics Dashboards/charts on Bookable resources based on their Skill set & ratings
Possibility for Default Reporting Analytics Dashboards/charts on Bookable resources based on their Skillset & ratings. Can we have default reports/dashboards/charts where we can drill down on the basis of a Bookable resource's skillset & ratings? Like the ones we have for the Resource schedulin...
Adding Offset handling for the RSO
At our customer scenario there is a need that technician is taking time after arriving at the customer location. e.g. a huge power plant where a single machine needs to be maintained. The resource need to walk at the customer location to reach the related asset. In some cases an supervisor is re...