Drag and drop multiple selected work orders to a resource on a scheduling board
The scenario we have is that a customer on the same worksite has ordered several changes to be done during the workday.
Our planner wants to manually select multiple work orders and assign them to a technician (resource) on the scheduling board.
It can get quite tedious to drag and...
Enable the Bookings preview
Enable the Bookings preview option when the filter is by day or moth. Currently work with hourly only.
How to handle the Non-productive activities( Internal Meetings, Boot Camps, Workshops)
Resource have their daily standup and planned meetings and similarly other unplanned activities. In that case, RSO is not scheduling resources for the non-working time. so that’s why its reflecting as white space over the schedule board and its not showing the clear visibility to dispatcher. S...
RSO: Inefficient resource utilization, Excessive idle time for technicians
To address white space reduction, we implemented customizations to improve scheduling efficiency. When a booking was finished early or started late, we updated the planned completion date and time dynamically. This adjustment ensured that bookings on the schedule board reflected real-time avai...
Scheduling board - Start day of the week
When entering the Scheduling board the view start always defaults to the day of today.
So if the day of today is a Tuesday then the board view start with Tuesday.
We would like to see a parameter that states which day the board should start to view from.
...Enhance Scheduling Logic to Support Multiple Time Windows and Work Hours Constraints of a customer
Customers often have multiple time windows for their availability, which can vary across different days of the week. In Field Service - RSO, the scheduling engine currently only considers time constraints defined in the Promise Window (Promised Start Time and Promised End Time). This approach ...
New Schedule Board Takes 3-5 seconds per job scheduled to update/sync. Legacy schedule board was immediate
The new schedule board takes 3-5 seconds per work order scheduled to update/sync. The legacy board was almost immediate. After a call with the support team, it was confirmed by the Product team, this is the expected behavior. "After dragging the booking, the update operation is in progress. If...
Skipping Holidays for Optimization Schedules under RSO
Hi Team,
We are implementing RSO currently in our project wherein there are multiple Optimization Schedules created with respect to Territories. There are needs wherein we have to skip Holidays where RSO should not run the Optimization Schedules. Currently there is no OOB func...
Colours
To group the tasks, we use different scales within the same color. After the latest update to the dashboard, it has become difficult to distinguish between the colors. Previously, they were more vivid. Is it possible to make the color scales more distinct again?
Filter Rating Models by Characteristic Selected
Currently when filtering the schedule board by skills, you must pick the rating value after. It pulls in all rating values that might not even be related to the characteristics' rating model.
My suggestion is the following:
- If a characteristic is selected and that c...
STATUS DETAILSNew