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Enhance Scheduling Logic to Support Multiple Time Windows and Work Hours Constraints of a customer

Customers often have multiple time windows for their availability, which can vary across different days of the week. In Field Service - RSO, the scheduling engine currently only considers time constraints defined in the Promise Window (Promised Start Time and Promised End Time). This approach ...

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Category: Resource Scheduling Optimization (79)

STATUS DETAILS
New
4

Put Old Schedule Board BAck

The new schedule board can only display 14 days on the Gantt chart. This is completely unworkable for our application, as we must have at least 180 days of bookings viewable at any given time.

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Category: Resource Scheduling Optimization (79)

STATUS DETAILS
New
1

How to handle the Non-productive activities( Internal Meetings, Boot Camps, Workshops)

Resource have their daily standup and planned meetings and similarly other unplanned activities. In that case, RSO is not scheduling resources for the non-working time. so that’s why its reflecting as white space over the schedule board and its not showing the clear visibility to dispatcher. S...

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Category: Resource Scheduling Optimization (79)

STATUS DETAILS
New
1

RSO: Inefficient resource utilization, Excessive idle time for technicians

To address white space reduction, we implemented customizations to improve scheduling efficiency. When a booking was finished early or started late, we updated the planned completion date and time dynamically. This adjustment ensured that bookings on the schedule board reflected real-time avai...

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Category: Resource Scheduling Optimization (79)

STATUS DETAILS
New
1

Scheduling board - Start day of the week

When entering the Scheduling board the view start always defaults to the day of today.


So if the day of today is a Tuesday then the board view start with Tuesday.


We would like to see a parameter that states which day the board should start to view from.

...

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Category: Resource Scheduling Optimization (79)

STATUS DETAILS
New