3

Add a completed y/n flag on the WO Incident

In case of managing multiple incidents on a single WO, the follow-up resource could not track what incidents were solved from the first visit, and what were not due to the following : 1-First visit resource can not complete the WO as only 1 incident has been solved and the work is not done 2-T...

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Category: Work order (58)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback. As this may not align to how a significant portion of our customers manage their work, for now, we will not implement this at the product level. Further, if this is important to how this is managed for a specific implementation, it is a simple enough addition to add.

Sincerely,

Jason Cohen

PM, Microsoft.

3

Put weather data in the work order

As much of the work is done outdoors, and we know the date, time and geolocation of the work, we should show a "Card" with the target location weather, at the least. Many of our customers will not perform outdoor work during thunderstorms, or when temp is too hot or too cold. Having this weath...

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Category: Work order (58)

STATUS DETAILS
Under Review
Ideas Administrator

Thanks, Pierre.

We think this is a potentially good idea. Let's see if this gets more votes. Please campaign for this one as we think it makes sense but we'd like to see what the community thinks.

 

Thanks,

Jason Cohen

PM, Microsoft.

3

Anomalous Work Order Identification

Use machine learning to highlight Work Orders which are significantly outside of the norm is some way (Price, Duration, Number of bookings, etc.) to allow organizations to look at a select list of work orders which may yield both opportunities for an organization to learn how to improve their ...

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Category: Work order (58)

STATUS DETAILS
Needs Votes
3

On change of Primary Incident Type also replace subordinated records

After a new Work Order is created and a Primary Incident Type populated, at least the following records get populated into the new Work Order coming from the Primary Incident: - Work Order Products - Work Order Services - Work Order Service Tasks - Characteristics If a User changes the Primary...

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Category: Work order (58)

STATUS DETAILS
Declined
Ideas Administrator

Thank you for your feedback.

Since we support the concept of multiple Work Order Incidents per Work Order, this would likely cause some additional complexity. While it is not our expected scenario, it is possible that there are customers that use the Primary Incident field to apply multiple incident types. For those customers this would be a breaking change.

As this doesn't seem to be an overwhelming need, this would cause an unpredictable change for existing customers that have come to understand how it currently works, and that a customer that wants it to work in this way could consider adding additional validations to make the system operate in this way, we won't plan to make this change at the product level.

However, we welcome your thoughts on ways the system should be improved and we hope you will keep providing additional suggestions in the future.

-Jason Cohen

(Microsoft PM)

2

Product Bundles in Field Service for Work Orders

Currentyl it's possible to create product bundles in Field Service, but I can't set the Field service product type. So it's not possible to use them on the Work Order.

It would be super helpful if product bundles could be used on the Work Order.

It's a frequently asked requiremen...

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Category: Work order (58)

STATUS DETAILS
New
2

Work order arrival time

The possibility to begin/arrive early in a work order. Right now when you want to change the work order status to "In progress" it's mandatory to select the "Actual arriving time" and it can't begin earlier than the "start time" or later than the "end time", this doesn't allow to track all the...

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Category: Work order (58)

STATUS DETAILS
New
2

Log the Auto Number trace to the Plugin Logs

Log the Auto Number trace to the Plugin Logs

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Category: Work order (58)

STATUS DETAILS
New
2

Clone a Work Order

In our business a cancelled activity that needs rebooking or one that needed rescheduling is as important as completed activity. rather than moving the work order on the scheduling board and losing site of attempts could there be an option to clone a work order and all entity information linked ...

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Category: Work order (58)

STATUS DETAILS
New
2

Move Field Service Section Headers Below the Section Separator Line

Currently the Section header label (i.e., Incidents, Bookings, etc) is separated by a line above the rest of the Section detail fields. When there are multiple sections on a page, it looks like the Sections header labels are off by one. Below is an example. The Bookings header label appears to...

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Category: Work order (58)

STATUS DETAILS
New
2

Collapsible Sections & Menus on Field Service Mobile Work Orders

Because the Field Service Mobile App is used by Technicians with mobile devices, screen real estate and ease of use are critical to the success of this product. Recommend adding functionality to collapse sections and menus on all Field Service Work Order pages. This will significantly improve t...

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Category: Work order (58)

STATUS DETAILS
New