With Power BI report/ dashboard getting enabled as a system dashboard in model-driven apps (in 2020 wave-2 release), field service organizations can make data-driven decisions and generate trackable actions in the form of work orders. Enabling organizations to create work orders directly from Power BI dashboards will help in keeping the context, avoiding too many clicks, and form switching.

We can provide the functionality to create a work order directly from a Power BI system dashboard. Automation can be leveraged to copy certain attribute values from the Power BI report to the work order. It is particularly effective in field service implementation for production lines of manufacturing customers. Dip in the production line output can be traced to malfunctioning equipment and can be quickly addressed by creating a work order and dispatching a technician.

Currently, for one of the customers, I am enabling this functionality by embedding a canvas app within a Power BI dashboard. It would be of great value if the same can be made available out-of-the-box in model-driven apps.