Log the Auto Number trace to the Plugin Logs
Clone a Work Order
In our business a cancelled activity that needs rebooking or one that needed rescheduling is as important as completed activity. rather than moving the work order on the scheduling board and losing site of attempts could there be an option to clone a work order and all entity information linked ...
Move Field Service Section Headers Below the Section Separator Line
Currently the Section header label (i.e., Incidents, Bookings, etc) is separated by a line above the rest of the Section detail fields. When there are multiple sections on a page, it looks like the Sections header labels are off by one. Below is an example. The Bookings header label appears to...
Collapsible Sections & Menus on Field Service Mobile Work Orders
Because the Field Service Mobile App is used by Technicians with mobile devices, screen real estate and ease of use are critical to the success of this product. Recommend adding functionality to collapse sections and menus on all Field Service Work Order pages. This will significantly improve t...
A simpler way to set a flat service fee against the whole work order
All of my customers use flat fees for service calls and find the complexity around price list item annoying. They just want a single box to override all other settings and add a flat fee.
Recalculate est. travel time on booking when address changes on work order
Scenario: Customers that have the need to change the address of a work order when the field worker is already traveling to the destination. This could be because D365 Field Service is used to deliver or pick up items, or maybe the application is used for nurses to care for a patient, and the pati...
Category (Role) as part of Work Order Item
My client would like the role to be selectable, same as , characteristic when when creating 'work order item'. This can be peformed currently by plugins. Most of my clients prefer vanilla systems. Is there a reason why does the category (Role) does not also appear as part of the Work Order Item...
Support for Re-visits
It is very common that a second visit is required when the job can't be completed. Reasons can be that a part needs ordering, the customer is absent or the engineer gets diverted mid travel or work to a more urgent issue. One way of handling this is to use a booking status with FS Status of cance...
Dynamics 365 Field service Service work orders Cancelations by reason codes enforcement
Wish there is a future option to easily visualized service work orders by cancelation reason codes. Not featuring reason codes for cancelled service orders, we may potentially track cancelled service orders by reason code outside the system.
Dynamics 365 Field Service option to integrate with legal entity fixed assets
Future featuring option to integrate with legal entity fixed assets records (e.g. Maquiladora) maybe optimum, in addition to supply chain or asset management customers. Not featuring integration with legal entity fixed assets, user may potentially not easily track and document fixed asset or fix...