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When a work order is created, incident items such as products, services, and service tasks are copied to the order using the "Field Service - Copy Incident Items to Work Order" (LongJobs_CopyIncidentItemsToWorkOrder (number 464)) system job.

The documentation says that the system task is a background process and its duration is not specified. The only thing is that it is written that not immediately, but after a while, the elements will be added to the order.

Is there a way to streamline the process of copying incident items so that items are added as soon as the work order is saved?

Adding the data to work order takes more time when the amount of data is more.

Category: Work order
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Please optimize the system job so that the creation of the work order takes less time. Right now my client is in trouble because copying elements is taking a long time.

Category: Work order