7

Ability to cancel multiple Cases

Select multiple cases and cancel for case cleanup.

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Category: Case Management (87)

STATUS DETAILS
Needs Votes
3

Enable Auditing for "Modern" ARC Rules

"Modern" ARC Rules suffer from many many problems associated with their deployment, activation and management - particularly if you have more than a handful in multiple environments.


Please consider enabling them for audit so that users have some chance of figuring out how/whe...

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Category: Case Management (87)

STATUS DETAILS
Needs Votes
3

Pin to top for timeline items eg Appointment, email, note (to work like OWA)

Users should be able to pin timeline items to the top, like in OWA. Very useful for important items

Scenario: Important or urgent items should be highlighted and easy to find. Upcoming appointments, notes containing a consolidated summary etc

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Category: Case Management (87)

STATUS DETAILS
Completed
3

Add Approval/Rejection button whenever approvals are attached onto the entity i.e. Case

It would be great if MS could add Approve/Reject button onto the entity i.e. Case whenever an approval is linked to the entity's record. As of now customization is not allowed on the approvals entity and it would be great if they can provide the functionality to either approve or reject the ap...

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Category: Case Management (87)

STATUS DETAILS
Needs Votes
4

ARC: Tracking the Power Automate failures in Activity Monitor report

Currently, in Automatic record creation rules whenever related Power Automate is failed then system is capturing the Current state as "Ready for Power Automate". We want system to capture Reason as "Failure in Power Automate" or "Failed". This will help Developers/Business clients for better trac...

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Category: Case Management (87)

STATUS DETAILS
Needs Votes
7

Properly support (automated) deployment of Automatic Record Creation (ARC) Rules (and also Routing Rules?).

Automatic Record Creation (ARC) Rules have been available for many years but their deployment is STILL not **fully** supported by MS. Each ARC Rule is associated with a Queue and although ARC Rules themselves are solution aware Queues are not. When you export **new** ARC Rules from one instance...

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Category: Case Management (87)

STATUS DETAILS
Needs Votes
4

Automatically follow a Case when pin the Case in Recent set.

Automatically follow a Case when pin the Case in Recent set.

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Category: Case Management (87)

STATUS DETAILS
Completed
4

Comment field at the Assign case dialog box

I would like for it to be possible to add a comment field at the "Assign to Team or User" dialogue. They way it is now you need to send a separate email explaining why you transferred it. Crossing my fingers!

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Category: Case Management (87)

STATUS DETAILS
Needs Votes
1

Activity filters on subgrids

On Associated view ( case - > related - activities we have extra controls "Due" and "Activity type" on associated views. Customers are saying that would be great to add them on subgrids as well .

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Category: Case Management (87)

STATUS DETAILS
Completed
2

add regarding field to Case Resolution main form / complete implementation of Case Resolution activity entity

As the person responsible for managing case resolutions, I would like to be able to list and edit all case resolutions on the activities overview page. In addition, I would like the Regarding field to be added to the main form of the case resolution so that I can easily navigate to the referenced...

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Category: Case Management (87)

STATUS DETAILS
Needs Votes