The current way of merging cases is to go to a "View" and select two cases, then choose the "Merge" button at the top of the menu. This is ok when dealing with low volume of cases, however when there are a lot of cases, it means that a custom view needs to be created by the user to find these in the list.

What we are suggesting is a way of merging cases from the "Form". A button in the ribbon which loads a form asking for the Case number / lookup to look up the case. After selection and pressing merge, the cases are merged (as per standard functionality).