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Case timeline may contain a lot of back and forth communication and other notes/posts. It would be helpful to be able to filter the timeline by @mentioned user (i.e. show me all notes/posts where I am @mentioned). The ability to filter notes/posts created by a specific user would also help in finding relevant information quickly instead of searching through the entire timeline

Category: Case Management
STATUS DETAILS
Completed
Ideas Administrator

Not investing on posts at the moment as trying to move away from posts and use notes.

It can also be done through search on timeline, user can be entered in search and records can be retrieved