Session and Notification behavior inherited from Queue rather than Workstream
We are using Customer Voice via Omnichannel and have discovered that because the Session Templates and Notification behavior are set via the Workstream, that when we have to transfer a call to another internal department the team who receive the transfer experience the wrong call behavior.
...Add a display toggle for showing the value at each point on the X-axis of the Satisfaction Metric report for score-based metrics
Current state
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The Satisfaction Metrics report for score-based metrics like CSAT currently has no value display
Issue caused
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It can be confusing for reader, especially if the score at that point is non-whole
Benefit...
Allow toggling a label for what field is being displayed on the Y-axis of the Satisfaction Metrics report for score-based metrics
Current state
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The Y-axis of the Satisfaction Metrics report for score-based metrics like CSAT, NPS is empty with only numbers, with no label to indicate what the numeric values represent
Problem it causes
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Confusing for readers...
Showing attachment link in icon instead of displaying all text of the attachment
instead of displaying attachment name give the link for icon in easy method.
Proposal for Improving the Handling of Active and Inactive Employees in Dynamics 365
I’d like to propose an improvement to the way Dynamics 365 handles active and inactive employees or positions, particularly in scenarios where date ranges are used as the primary determinant for status.
The Challenge:
Currently, the system relies heavily on date ranges...
What is the C𝕒𝕟𝕔𝕖𝕝𝕝𝕒𝕥𝕚𝕠𝕟 𝕡𝕠𝕝𝕚𝕔𝕪 of Singapore 𝔸𝕚𝕣LIne?
𝕋𝕠 𝕔𝕒𝕟𝕔𝕖𝕝 𝕒 𝕊𝕚𝕟𝕘𝕒𝕡𝕠𝕣𝕖, 𝕥𝕙𝕖 𝕣𝕖𝕢𝕦𝕚𝕣𝕖𝕕 𝕟𝕠𝕥𝕚𝕔𝕖 𝕡𝕖𝕣𝕚𝕠𝕕 𝕝𝕒𝕣𝕘𝕖𝕝𝕪 𝕕𝕖𝕡𝕖𝕟𝕕𝕤 𝕠𝕟 𝕥𝕙𝕖 𝕥𝕪𝕡𝕖 𝕠𝕗 𝕥𝕚𝕔𝕜𝕖𝕥 𝕡𝕦𝕣𝕔𝕙𝕒𝕤𝕖𝕕, 𝕥𝕙𝕖 𝕔𝕠𝕟𝕕𝕚𝕥𝕚𝕠𝕟𝕤 𝕥𝕚𝕖𝕕 𝕥𝕠 𝕥𝕙𝕒𝕥 , 𝕒𝕟𝕕 𝕥𝕙𝕖 𝕤𝕡𝕖𝕔𝕚𝕗𝕚𝕔 𝕗𝕒𝕣𝕖 𝕔𝕝𝕒𝕤𝕤 +𝟏-𝟴𝟱𝟱...
Extend surveys creation in Customer Voice
Currently, a user can create up to 400 surveys across all projects. Unfortunately, there is no option to extend this limit, requiring users to delete old surveys to make room for new ones. This approach is not user-friendly, especially when users need to retain all surveys for business purpose...
Add message triggers to omnichannel chat widget
To enhance user experience and improve the efficiency of the interaction process, we propose expanding the message triggers within the system. Specifically, we suggest adding notifications for the following events:
Pre-Connection Notification: Notify the user when a conversati...
Generate Unsubscribe Link In Customer Voice
To allow better use of Customer Voice from within Power Automate ("Create an Invitation" and "Send a survey")allow the creation of the "Unsubscribe" link that appears when using the mail option of Customer Voice, so that it can be added to mails sending the invitation link, and then is will us...
Being able to retrieve Dataverse variables in Customer Voice using Customer Inisghts Journeys
When sending an email with a link to a survey within a journey, the email takes the parameters of the contact but the survey does not so all variables on the survey are under default value.
This should be changed so that the context of the contact is passed to the survey variables.