1

Customer Voice Action - Support Special Characters in Email Addresses

Currently, it is not possible to send surveys to email addresses containing special characters (e.g., a "+") via the Customer Voice Action in Power Automate Flows. However, this is possible with the Outlook Connector. This functionality should also be implemented for the Customer Voice Action....

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Category: General (152)

STATUS DETAILS
New
1

Add language selection in template selection Customer workspace app

After reviewing the official Microsoft documentation, we found that the email template selection window is different for D365 Sales and D365 Customer Service because the two programs have different requirements.


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Category: General (152)

STATUS DETAILS
New
16

Change owner of Customer voice projects

Idea: As the created by user is the owner of project and surveys it should be changable at any time.


Reason:

If for any reason an account that create the projects and survey in CV has to be removed, the projects and historical data a well as current surveys in progress...

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Category: General (152)

STATUS DETAILS
New
1

search for telephone number without country dialing code does not return result in Dataverse serach

When searching with a phone number without country dialing code i do not get a result before pressing Enter. 

Even though the phone number clearly gets a search result when Enter is pressed.


as a work around we have to add a - between the country code and a number, pleas...

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Category: General (152)

STATUS DETAILS
New
2

Setting limits to quota in power platform

At the moment, it is not possible to set a limit on quotas per environment in the Power Platform. This leads to uncontrolled growth and a lack of control over costs.

The overviews and mailings to users about their use of the environment are nice, but they do not encoura...

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Category: General (152)

STATUS DETAILS
New
1

Admin Controlled Terminology for Drop Downs

It would be useful to have an option for a Customer Voice Admin to set pre-defined dropdowns for users to select from.

For example, countries, units of measure, currencies, company products, company titles, company processes, events etc.


Ideally this could be integrated ...

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Category: General (152)

STATUS DETAILS
New
1

Omnichannel - add the ability to choose the icon in the active phone call

When you receive a call in the customer service workspace app, you have these buttons in the ribbon: Unmute/mute|Hold|Dialpad|Mark Spam|More. When you click more then see more options, one of them is Take notes.


We'd like the ability to choose which icon is displayed first, e...

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Category: General (152)

STATUS DETAILS
New
1

I want to create a new project with Project for the web even without administrator privileges.

I want to be able to create a new project with Project for the web even without administrator privileges.

If this feature is installed, we believe that even users who find it difficult to grant administrator privileges due to company regulations will be able to perform flexible tasks suc...

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Category: General (152)

STATUS DETAILS
New
21

Unable to change the owner of a project/survey in Customer Voice

Dear team,


Hope you are doing well!


Please find my 2 ideas below for details, thanks!

(1) We know there was a limitation on the product that users cannot change the owner for a project. It will cause many issues that if the owner left the company or went...

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Category: General (152)

STATUS DETAILS
New
8

Omnichannel call data takes 24 hours to finalize, which is not good enough for our use case.

We discovered (and confirmed by a Ms agent) that the call report takes 24h to be finalized. We need the report to be finalized quicker than this as we need to export the stats the day after.


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Category: General (152)

STATUS DETAILS
New