Change owner of Customer voice projects
Idea: As the created by user is the owner of project and surveys it should be changable at any time.
Reason:
If for any reason an account that create the projects and survey in CV has to be removed, the projects and historical data a well as current surveys in progress...
search for telephone number without country dialing code does not return result in Dataverse serach
When searching with a phone number without country dialing code i do not get a result before pressing Enter.
Even though the phone number clearly gets a search result when Enter is pressed.
as a work around we have to add a - between the country code and a number, pleas...
Setting limits to quota in power platform
At the moment, it is not possible to set a limit on quotas per environment in the Power Platform. This leads to uncontrolled growth and a lack of control over costs.
The overviews and mailings to users about their use of the environment are nice, but they do not encoura...
Admin Controlled Terminology for Drop Downs
It would be useful to have an option for a Customer Voice Admin to set pre-defined dropdowns for users to select from.
For example, countries, units of measure, currencies, company products, company titles, company processes, events etc.
Ideally this could be integrated ...
Omnichannel - add the ability to choose the icon in the active phone call
When you receive a call in the customer service workspace app, you have these buttons in the ribbon: Unmute/mute|Hold|Dialpad|Mark Spam|More. When you click more then see more options, one of them is Take notes.
We'd like the ability to choose which icon is displayed first, e...
I want to create a new project with Project for the web even without administrator privileges.
I want to be able to create a new project with Project for the web even without administrator privileges.
If this feature is installed, we believe that even users who find it difficult to grant administrator privileges due to company regulations will be able to perform flexible tasks suc...
Unable to change the owner of a project/survey in Customer Voice
Dear team,
Hope you are doing well!
Please find my 2 ideas below for details, thanks!
(1) We know there was a limitation on the product that users cannot change the owner for a project. It will cause many issues that if the owner left the company or went...
Omnichannel call data takes 24 hours to finalize, which is not good enough for our use case.
We discovered (and confirmed by a Ms agent) that the call report takes 24h to be finalized. We need the report to be finalized quicker than this as we need to export the stats the day after.
Customer Voice Project Ownership
The wording of owner should change as an owner is considered the creator of the project as well as an owner can be anyone who was invited to be apart of the project. This is also confusing when the owner (creator) leaves the copy and all the project under that owner (creator) are lost unless a...
The anonymous response switch is automatically set to "yes" following any changes made in a Customer Voice survey
If a survey is generated in Customer Voice with anonymous answers set to "no," the survey will revert to "yes" as soon as any updates are made. This ultimately enables anonymous survey responses.