Ensure Full Canadian Data Residency for Customer Voice Survey Responses
Description:
Currently, Dynamics 365 Customer Voice stores survey response data outside of Canada, even when the organization’s Dataverse environment is located in Canada. This creates compliance challenges for organizations that require all customer data—including surve...
Shared work
Digital Signature
Enable a question of a Digital Signature!!!
it is the most important think for clients!
Allow Time Zone Customization for Transcript Emails in Microsoft Contact Centre
Currently, transcript emails generated by the Microsoft Contact Centre chatbot default to GMT, regardless of the user's location. This creates confusion for users in other time zones, especially in regions like Australia where AET is standard.
I request the ability to customize the time ...
Outlook Email Rules
hello,
This is an improvement idea about outlook program.
Can you add a new rule to the Outlook email rules?
I can't create a rule for emails sent only to me.
There is a a rule with this name. However, if someone else is in the CC sect...
Microsoft smart box
Like a Google home but instead of Google its Microsoft copilot
Styling(Bulleting, font) options not available in copilot chat bots
In the chat bot Widget screen styling options are not available. Users were not able to add bulleting or change the font in the chat bot window.
Contact Centre via Teams - remove "This meeting is being Recorded" message
We have been testing out the new dynamics 365 contact centre with teams' integration. (currently in preview mode).
This feature has attracted a lot of interest because it allows us and our customers to use the Teams Operator Connect connectivity to provide the voice channel. This is ext...
Enable both Consult and Transfer Feature and Greeting Message Feature in Dynamics 365 Customer Service without Issues
Regarding the Consult and Transfer feature to conference in non-D365 Voice Users & the Greeting Message feature for D365 Customer Voice.
Currently, activating one of these features directly interferes with the functionality of the other, forcing our business to choose between ...
Alerts for custom score metrics
While the current design of Dynamics 365 does not support creating alerts for custom score satisfaction metrics, it is crucial for Microsoft to address this need and develop the functionality. This limitation represents a significant gap in the product's capabilities. It would be very benefici...