Being able to retrieve Dataverse variables in Customer Voice using Customer Inisghts Journeys
When sending an email with a link to a survey within a journey, the email takes the parameters of the contact but the survey does not so all variables on the survey are under default value.
This should be changed so that the context of the contact is passed to the survey variables.
(regression)Customer Voice & CI-J > Associated each response to the dediacted contact
Current Issue: Responses are captured in the customer insights journeys for the Contact but in customer voice respondent showing as Marketing respondent wheras in the previous Module of Marketing (outbound) each response wa...
Allow files / documents to be uploaded to a form
It would be a huge benefit to those utilising Customer Voice with a Dataverse / Dynamics 365 Sales Enterprise database if Customer Voice forms could also accept the uploading of files, and the transfer of those files back into the database - alongside that of fields. This would make it useful ...
Display of contact details for surveys sent by Insights Journey
In Outbound Marketing, if CV surveys are sent via a customer journey, I can use an Excel export in Customer Voice to see exactly which contacts have viewed the survey and with which answers.
If I send a survey with a journey from Insights Journey, the contact information is n...
Heir/Heif upload
Being able to respond to Forms in a Mobile devices is crucial.
In Sweden about 50 % use Safari as their Mobile browser.
About 40 % use iPhone.
Newer models have Heic/Heif as a standard format for images.
So when we ask users to upload a file/image we have a problem sin...
Ensure Full Canadian Data Residency for Customer Voice Survey Responses
Description:
Currently, Dynamics 365 Customer Voice stores survey response data outside of Canada, even when the organization’s Dataverse environment is located in Canada. This creates compliance challenges for organizations that require all customer data—including surve...